Assistant Front Desk Manager

Key Responsibilities:

- Assist the Front Desk Manager in managing the front desk operations, including scheduling, training, and supervising front desk staff onboard the cruise ship

- Greet and assist clients and visitors in a friendly and professional manner

- Handle and resolve customer complaints or issues in a timely and effective manner

- Maintain a clean and organized front desk area

- Manage and monitor the booking system to ensure accuracy and efficiency

- Prepare and maintain daily reports and records

- Assist with administrative tasks and projects as needed

- Collaborate with other departments to ensure smooth operations and excellent customer service

- Stay updated on company policies, procedures, and services to provide accurate information to clients

Qualifications:

- High school diploma or equivalent; some college or hospitality management courses preferred

- Minimum of 2 years of experience in a customer service or front desk role

- Strong leadership and interpersonal skills

- Excellent communication skills, both verbal and written

- Proficient in Microsoft Office and booking systems

- Ability to work in a fast-paced environment and handle multiple tasks simultaneously

- Strong problem-solving and decision-making skills

- Attention to detail and ability to maintain accuracy in a fast-paced environment

- Ability to work flexible hours, including weekends and holidays if needed