~19d ago

Butler

South Africa·Johannesburgmid

Other

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Quick Summary

Key Responsibilities

Devise guest itineraries,

Requirements Summary

1 - 3 years experience in a luxury hospitality environment Excellent customer service skills Excellent communication skills,

Technical Tools

Other

To deliver an exceptional, seamless guest service experience and creating memorable personalization at every opportunity; building meaningful relationships with our guests throughout their stay securing their future loyalty.

You Will Be Accountable For:

Passionately and expertly creating a 5 star luxury guest experience, characterized by flawless efficiency and authentic emotional connection
Taking ownership of any guest request which comes your way seeing it through until completion
Maximizing internal communication networks, adapting to new working methods and supporting all key players to ensure a smooth guest journey

Responsibilities

~2 min read

→Devise guest itineraries, making bookings and reservations while providing relevant recommendations to surprise and delight
→Confidently undertake all elements of the front desk operation including arrivals, check out and billing
→Process all financial transactions with accuracy
→Provide in room/suite services butler services, special/VIP room set ups, amenities, deliveries to rooms
→Drive revenue through upselling and cross selling.
→Communicate clearly with other teams and through RSM to ensure efficient service for our guests
→Seek opportunities to surprise and delight our guests
→Meet all service standards in every guest interaction
→Ensure that deliveries for guests and colleagues are correctly recorded and delivered
→Ensure the front hall is covered at all times and provides a warm welcome for all guests
→Promote and nurture positive relationships in the local area strengthening our position in the marketplace
→Pay keen attention to guest preferences and update profiles accordingly
→Cover the night shift including assistance with preparation of the night audit

→1 - 3 years experience in a luxury hospitality environment
→Excellent customer service skills
→Excellent communication skills, both spoken and written with the ability to communicate effectively with people of all levels
→Enthusiastic and positive personality with the ability to build trusting relationships
→Ability to multi task and problem solve in a fast paced environment
→Keen eye for detail
→Previous experience of guest complaint handling and going the extra mile to meet guest needs
→Flexibility to work different shifts including night shifts
→Knowledge of OPERA PMS