Reservations FOH

You are the beginning of an exceptional guest experience. As a Reservations Specialist, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!

Summary of Responsibilities:
Reporting to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer exceptional, friendly and engaging service.
• Ensure the best selection for the guest and ensure revenue is maximized through up-selling.
• Update reservations ensuring a flawless check in and check out process.
• Answer telephone and email inquiries in a timely manner.
• Assist guests regarding hotel facilities in an informative and helpful way.
• Take ownership of the guests request and ensure follow up according to the hotels standards.
• Follow department policies, procedures and service standards.
• Recommend property facilities and assist guests with information and special requests.
• Book room reservation requests, enter rooming lists, and update accurate information in the system.
• Other duties as assigned.

Qualifications

• Computer literate in Microsoft Window applications required.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Guest focused personality is essential; experience is an asset.
• Preferably prior experience working with Opera or a related system.
• Strong interpersonal and problem-solving abilities.