Shop Specialist - Jewelry

Key Responsibilities:

• Greet customers and assist them in finding the perfect jewelry piece onboard the cruise ship
• Provide exceptional customer service and build relationships with customers
• Drive sales by promoting products and upselling to customers
• Manage inventory and ensure the shop is well-stocked at all times
• Process transactions accurately and efficiently
• Maintain the appearance of the shop by ensuring it is clean, organized, and visually appealing
• Stay up-to-date on current jewelry trends and product knowledge
• Collaborate with other departments to create special promotions and events to increase sales
• Train and supervise junior staff members
• Adhere to all company policies and procedures

Requirements:

• High school diploma or equivalent
• Proficiency in one or more of the following languages is a strong asset: German, French, Spanish, Italian
• 4-5 years experience in a retail or customer service role
• Knowledge of jewelry products and trends
• Strong sales and customer service skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced and dynamic environment
• Attention to detail and ability to multitask
• Proficient in cash handling and basic math skills
• Ability to work flexible hours, including evenings, weekends, and holidays