Customer Success Manager (San Francisco Bay Area)

Our client is a fast-growing AI infrastructure company that provides a real-time web search platform for enterprise businesses and AI systems. We are looking for a Strategic Customer Success Manager to manage and grow enterprise customer relationships in the United States.

This is a strategic, customer-facing post-sales role focused on adoption, retention, renewals and revenue expansion. You will act as a trusted advisor to enterprise customers, ensure they achieve measurable business value, and identify opportunities to expand accounts. You will manage a portfolio of about 30 enterprise customers (roughly $3M to $4M combined) and work closely with Product, Support and Engineering.

• →Minimum 6 years of customer-facing experience in SaaS companies in Customer Success, Account Management or similar post-sales roles
• →At least 3 years managing enterprise customers
• →Experience in a high-growth startup or scale-up environment
• →Proven ownership of customer relationships through adoption, retention, renewals and expansion
• →Experience managing a portfolio of enterprise accounts and driving measurable customer outcomes
• →Hands-on experience working with APIs using Postman or a similar tool
• →Personally performed technical troubleshooting using APIs, logs, integrations and workflows
• →Ability to understand technical workflows and work effectively with Engineering, Data, AI and Product teams
• →Strong technical aptitude and ability to quickly learn complex products and become a subject matter expert
• →Experience managing complex enterprise accounts with multiple technical and business stakeholders
• →Ability to build relationships with senior stakeholders, including C-level executives
• →Experience conducting QBRs and EBRs
• →Ability to proactively monitor customer health and develop retention strategies
• →Experience building business cases and demonstrating ROI
• →Proven ability to drive expansion, renewals, upselling and cross-selling in enterprise accounts
• →Experience owning revenue retention and growth targets across a portfolio
• →Strong commercial mindset
• →Ability to develop long-term account strategies and identify risks and expansion opportunities
• →Experience in B2B SaaS, ideally with highly technical products
• →Background in AI/ML, data platforms, analytics, API platforms, developer tools, web technologies or cloud infrastructure (preferred)
• →Experience with technical customers and products involving data, engineering, AI or complex integrations (preferred)
• →Able to work on-site 5 days a week in the San Francisco Bay Area