Licensed Loan Officer Assistant

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

• →Serve as the primary point of contact for borrowers throughout the loan process, delivering a high-quality client experience.
• →Prepare and provide loan estimates and other required disclosures accurately and timely.
• →Collect, review, and organize borrower documentation to ensure complete and compliant loan files.
• →Analyze borrower financial information, including income, assets, credit, and liabilities, to support loan qualification and structuring.
• →Monitor pipeline milestones and loan status to ensure transactions progress efficiently from application through closing.
• →Proactively communicate with borrowers, referral partners, and internal teams regarding outstanding items and next steps.
• →Respond to borrower and operations team inquiries, providing timely and accurate information.
• →Coordinate closely with processing, underwriting, and closing teams to resolve conditions and maintain workflow efficiency.
• →Maintain accurate loan data and documentation within Encompass and other company systems.
• →Identify and address routine issues or obstacles that may impact loan closing timelines.
• →Support branch activities designed to enhance client satisfaction, operational efficiency, and loan production.
• →Assist with relationship management by providing exceptional service to borrowers and referral partners.
• →Create additional capacity for the Sales Manager by managing administrative, documentation, and communication responsibilities.
• →Enable the Sales Manager to focus on business development, referral partner growth, complex loan structuring, and revenue-generating activities.

• Active Colorado Mortgage Loan Originator (MLO) license.
• Knowledge of mortgage lending processes, compliance requirements, and loan documentation.
• Experience with loan origination systems, Encompass preferred.
• Experience preparing loan estimates and mortgage disclosures.
• Skill in analyzing borrower income, assets, credit, and financial documentation.
• Effective communication skills with borrowers and internal teams.
• Excellent organization, attention to detail, and follow-through.
• Proven ability to manage multiple priorities in a high-volume lending environment.
• Ability to work independently and collaboratively in a team-oriented environment.
• Customer-focused approach with a commitment to delivering an exceptional borrower experience.
• Willingness to work onsite at the branch Monday through Thursday during standard Mountain Time business hours.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.