Crossing Minds50mo ago

Customer Success Manager

San Francisco/ TorontoRemoteFull-Time Remotemid

Customer Success ManagerCustomer SuccessCustomer

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Quick Summary

Overview

Technical Tools

customer-successdeep-learningsaas

Crossing Minds is the smartest platform powering perceptive recommendations that drive online discovery and engagement. Founded and led by world-renowned AI pioneers and powered by the latest advances in deep learning, Crossing Minds instantly delivers precise, session-based recommendations that don’t infringe on or jeopardize customer privacy. Our team is currently based in San Francisco, Toronto, Paris with more offices to come!

You'd be joining our team of world-leading AI experts, alongside co-founders Alexandre Robicquet, and Dr. Emile Contal. We built the company out of Stanford's AI research labs, and already have a great bench of customers using our platform.

Recommendations have the opportunity to disrupt online experiences like search did for the internet and we’d love the opportunity to talk to you about being a key part of building our future.

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Build deep, trusted relationships with key contacts and executives at our customer's companies.

Review ongoing customer campaigns and provide strategic guidance to customers.

Successfully onboard and deploy new customers by working closely with the engineering team.

Be a trusted advisor and subject matter expert on the Crossing Minds product and best practices in personalization for our customers.

Work closely with sales, product, engineering, and marketing to ensure that our customer's needs are met.

Be responsible for the output of these relationships: KPIs impact, revenue, product enhancements, etc.

Ability to balance a constant flow of short-term projects while looking ahead for “what’s next” for our customers.

Be the voice of the customers and provide customer feedback internally to stakeholders.

Identify, sell, upsell, enable, and manage opportunities with our customers.

At least 5 years of enterprise SAAS customer success, experience

A thoughtful and empathetic approach when dealing with customers and internal stakeholders

An analytical mindset focused on uncovering opportunities for customers.

An understanding of the AI software landscape.

Ability to work with a diverse range of customers, who each have their own vision and measure of success.

Ability to manage projects, roadmaps, and onboarding with engineers and product teams.

Preferred: Experience working with international customers in a past role.

US Benefits:

75% coverage on Medical, Dental, and Vision insurance

100% coverage on Basic Life!

Employer-matched 401(k)

20-day PTO

9-days of paid holiday

Company shutdown from 12/24 - 01/01

Professional education opportunities

The Crossing Minds team prides itself on our team culture and values. Our differences are valued, and our authenticity is celebrated. We are committed to nurturing an environment of mutual respect where equal employment opportunities are available to all.

Location & Eligibility

Where is the job

Worldwide

Fully remote, anywhere in the world

Who can apply

Same as job location

Listed under

Worldwide

Listing Details

Posted: June 2, 2022
First seen: March 26, 2026
Last seen: August 10, 2026

Posting Health

Days active: 136
Repost count: 0
Trust Level: 32%
Scored at: August 10, 2026

Signal breakdown

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Crossing Minds

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Crossing Minds is an innovative company specializing in AI-driven personalization and recommendation engines, aimed at transforming complex datasets into meaningful insights.

Employees

Founded

2016

Domain

Jobs

External application · ~5 min on Crossing Minds's site

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