Assistant Director, Disability Access & Retention

Join the vibrant community at California State University, Long Beach (CSULB)!

Located just three miles from the Pacific Ocean, CSULB offers an inspiring workplace and an exceptional Southern California lifestyle. Our 322-acre campus—one of the largest in the CSU system—serves more than 42,000 students and is known for its commitment to student success, innovation, and impactful academic and research initiatives.

As a member of the CSULB community, you’ll experience a dynamic environment filled with cultural landmarks, collaborative energy, and opportunities to make a meaningful difference.

Work-life balance thrives here. Long Beach blends coastal relaxation with urban vibrancy, offering miles of beaches, year-round sunshine, a thriving arts and food scene, and convenient access to both Los Angeles and Orange County. It’s an ideal place to grow your career while enjoying everything Southern California has to offer.

Join the California State University (CSU) and explore career opportunities that advance student success and strengthen California’s future—offering competitive compensation, comprehensive benefits, and professional growth.

Under the general direction of the Associate Director, the Assistant Director of Disability Access & Retention will independently serve as a lead to the BMAC Accommodation and Retention Specialist (ARS) program. In this role, the Assistant Director of Disability Access & Retention will possess a high degree of knowledge and expertise in disability services and accommodations for CSULB students across all disabilities, be able to coordinate and provide complex disability management support for faculty, staff, and students across all CSULB academic colleges through the BMAC Disability College Model (DCM), and oversee ARS programming and retention services, including but not limited to disability-based training and programming for the campus.

The Assistant Director of Disability Access & Retention will represent the ARS program in its work across BMAC programs, especially within the Case Conference Management legal framework and is responsible for the BMAC DCM, serving as the liaison with colleges and departments to coordinate on-going College-specific disability management support. The incumbent will lead the ARS program by providing training, consultation, assessment of highly diverse and sensitive disability documentation, support more highly complex interactive process intakes as it relates to the rapidly growing need for distinct experiential learning accommodations within fieldwork, clinical placements, and internships, and support legal compliance of processes and case notes. The incumbent will interpret and assess whether accommodations conflict with or violate technical and academic standards set by the University, appropriate College, or accrediting agency. They will additionally perform research and development of training and evaluation tools as it relates to the Interactive Process, prepare/update written accommodation information and materials to reflect best practices within disability services in higher education, BMAC's legal obligations under the ADA and Title IX on the BMAC website, MyBMAC database, and relevant written/oral communication. The incumbent collaborates and assists, as needed, in other BMAC programs and services. The Assistant Director of Disability Access & Retention provides general supervision as needed to BMAC program staff in the absence of BMAC Leadership and guides the BMAC staff on making determinations in fielding BMAC student/faculty inquiries and supporting timely and effective resolution through the interactive process.

Furthermore, the incumbent provides services that are equitable, inclusive and provide culturally sensitive services that enhance the quality of campus life.  This position uses a student centered and equity minded approach in all communication and service efforts.

ACPA's 2024 Most Promising Places to Work in Student Affairs.

• →Leadership of the Accommodations and Retention Specialist (ARS) team and its responsibilities including but not limited to: the Interactive Process, the BMAC Disability College Model (DCM), disability management coaching, Title IX accommodations, BMAC training and programming retention efforts.
• →Leadership of BMAC administrative and essential services including but not limited to: the coding of BMAC students and assisting with data collection, etc.0

Bob Murphy Access Center (BMAC)

1.0 time-base, 40 hours per week.

This is a temporary position for one year with no permanent status granted. Temporary assignments may expire prior to the ending date.

Student Services Professional IV

Knowledge of ADA, Section #s 504 and 508, CSU policy on provisions and accommodations for students with disabilities, sought and written grant contract.  Previous disability-related experience, with higher education experience preferred. Detailed knowledge of disability accommodation and related problem-solving strategies for working with students as well as other professional staff and faculty. Ability to assimilate complex information for the purpose of problem resolution. Ability to interpret and analyze complex and diverse disability documentation within the CSU disability eligibility model. Knowledge of K-12 LD criteria, California Community College Assessment Model, Diagnostic and Statistical Manual (DSM-5) and the AHEAD guidelines for learning disabilities. General knowledge of the policies, practices and activities of Student Services programs outside the program to which immediately assigned

General knowledge of the principles, problems and methods of public administration, including organizational, personnel and fiscal management; general knowledge of advanced statistical and research methods. Ability to carry out very complex assignments without detailed instructions. Determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature. Reason logically and analyze and solve organizational and operating problems of one or several program areas. Plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations. Analyze and define complex organizational, policy or procedural problems, collect and evaluate data, draw valid conclusions and project consequences of various alternative courses of action; Understand the roles and responsibilities of others and to gauge relationships accordingly by considering the variety of the interrelationships, motivations and goals of the members of the organization served.

Establish and maintain effective, cooperative and harmonious working relationships in circumstances which involve the denial of requests or the necessity to persuade others to accept a different point of view. Experience providing support to all areas of disabilities in a university setting. Ability to work as part of a team through close collaboration with colleagues and coordinate with others. Ability to work effectively and productively as part of a team.  Working knowledge of standard work practices. Ability to implement effective delivery of services and program development. Excellent leadership skills to support leadership of a complex department with professional and paraprofessional staff. Ability to report consistently to work on time prepared to perform the duties of the position. Ability to work weekends and evenings as needed and determined by operational needs, including extended weekday hours.

Effective leadership experience in working with individuals and groups is required. Effective time management skills. Ability to work proactively mitigate delays, budget concerns, and any additional complications that may jeopardize operations of unit. Ability to speak in public, provide training, and conduct presentations to groups of varying sizes. Previous directly related experience, at least half of which must be in a college or University disability student services office highly preferred. Proficiency in computer programs including Microsoft Office software, PowerPoint, Publisher, and electronic calendaring to ensure that incumbent will be able to prepare a wide variety of correspondence, reports, forms, brochures, fliers, agendas, minutes, advertisements and text for printed materials and web pages to promote program/events. Knowledge of Assistive Technology and document/web accessibility, highly preferred. Excellent organizational and administrative skills. Excellent oral and written communication skills and interpersonal skills to communicate clearly and effectively with parents, staff, peers, administrators, campus personnel, clients, state/school officials, various agencies, the public, etc. Experience working with special populations in diverse environments. Must be able to interact in a positive, professional manner with campus community in a civil, professional, and articulate manner. Ability to make independent decisions and exercise sound judgment.

Ability to take initiative and independently plan, organize, coordinate, and perform work in various situations where numerous and varying demands are involved. Must be able to multi-task effectively and have experience in handling more than one large assignment at a time. Proven ability to learn, interpret, apply, and develop a wide variety of university policies and procedures relating to field administration standards, policies, and issues. Skill in developing, implementing and assuring compliance with office and University policies and procedures while maintaining good working relationships with staff at all levels within and external to the University. Thorough knowledge of University policies, procedures, and practices or the ability to acquire such knowledge, highly preferred. Excellent grammar, writing, and editing skills (including grammar, sentence construction and vocabulary) to compose and proofread professional level copy of letters, proposals, reports, meeting notes, invitations and announcements. Demonstrated skill in conducting research, developing reports, and presenting findings.

Skill in relating information, problems, situations, practices, and procedures to define problems or objectives.  Ability to identify relevant concerns and factors, formulate logical and objective conclusions, recognize alternatives and their implications, recommending and implementing solutions to problems as they arise. Ability to exercise sound judgment and handle confidential matters with tact and diplomacy, and to maintain confidentiality of information as needed or to protect the rights of individuals or the University. Skill in working independently with minimal direction, in setting priorities and schedules and in identifying and adhering to departmental objectives. Ability to apply independent, reasoned judgment, discretion, and initiative to address problems and develop practical, thorough and technically accurate solutions. Ability to provide excellent customer service to the Campus community, vendors, and other outside agencies. Skill in performing customer service in a polite and timely fashion; ability to identify client/customer needs; ability to relay requests and complaints accurately and appropriately.

Demonstrated skill in assisting and speaking with persons of various ages, socio-economic, cultural and/or educational backgrounds. Ability to coordinate, organize and demonstrate command of a complex and continuously changing array of information, dates, places, and people in a systematic way in order to optimize efficiency and minimize duplication of effort in the process of completing projects. Experience working in a BMAC program serving underrepresented, low-income, first generation, traditionally disenfranchised, and other diverse student populations. Evidence of proactive BMAC programming for these populations. Must be able to accept constructive criticism, prioritize workload, be professional and interact positively with others. Ability to work as part of a team through collaboration with colleagues and coordination with others. Ability to work weekends and evenings as needed and determined by operational needs, including extended weekday hours. Ability to report consistently to work on time prepared to perform the duties of the position.  Working knowledge of standard safe work practices. Ability to operate standard office equipment. Demonstrated commitment to advancing diversity and inclusion including evidence of equity mindedness in previous experience.

Experience with utilizing an equity lens in employment practices and respectful interactions with others. Must be able to provide basic mental health triage and linkage to appropriate referrals to students in distress who need help. Ability to communicate with an ethnically and culturally diverse campus community.  Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures.  Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."

• Equivalent to a bachelor's degree with upper or graduate coursework in a related field such as psychology, counseling and guidance, human relations, or related fields required.

• Four years of professional experience in one of the student services program areas required.

• Occasional evenings and/or weekends.

PREFERRED:

• Master’s degree in Educational Counseling or related field or graduate coursework in disability, accessibility, or counseling programs.

• At least four years of professional experience and knowledge in working with students with disabilities, training and programming, and assistive technology and disability accommodations, especially with students with disabilities in a 4-year university setting.

• Four years direct experience in counseling or advising students individually and in groups, and in analysis and resolution of complex student services problems.

PREFERRED:

• Possess a valid California Driver's License to drive University vehicle.

Click “Apply Now” to complete the CSULB Online Employment Application.

Please fill out the application completely. It is important that all sections of the online application are completed fully and accurately. Be sure to include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position.

Light work - Job involves some lifting of medium weight objects (10-20 pounds) and/or 10% - 20% of the job involves standing or walking.

CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas).

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSULB will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months.

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.

Consistent with California law and federal civil rights laws, CSULB provides equal opportunity in employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, national origin, or other protected status. CSULB complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact StaffHR-Accommodations@csulb.edu.

California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.

As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

Advertised: Nov 06 2026 Pacific Standard Time
Applications close: Nov 20 2026 Pacific Standard Time

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