Registration Services Analyst (Administrative Analyst/Specialist Non-Exempt)

The Registration Services Analyst [Administrative Analyst/Specialist Non-Exempt] supports SDSU’s Registration Services operations by helping ensure accurate, timely, and compliant registration and student record services. Working with students, faculty, staff, and campus partners, this role handles complex registration and record issues, maintains the integrity of student information, coordinates undergraduate diploma processes, and supports federal Title IV reporting compliance requirements. The position is ideal for someone who enjoys problem-solving, working with data and systems, and providing responsive service in a collaborative university environment. 

• →Support registration and student record services by processing petitions, enrollment transactions, record updates, certifications, transcripts, and other specialized requests while maintaining accuracy and confidentiality.
• →Research and resolve complex registration and record issues, interpreting university, CSU, and federal policies and collaborating with campus partners when situations require additional analysis or coordination.
• →Serve as a resource for students, faculty, and staff, providing clear guidance on registration procedures, enrollment requirements, student records, and time-sensitive or specialized circumstances.
• →Coordinate diploma-related processes, including diploma ordering, reissues, name updates, returned diplomas, notarization requests, vendor coordination, and student inquiries.
• →Coordinate Title IV engagement verification activities each term, including timelines, faculty outreach, roster monitoring, troubleshooting, and follow-up to support federal financial aid compliance.
• →Analyze and validate student record and enrollment data utilizing complex reports and queries, identify discrepancies, and perform quality assurance to support accurate reporting and operational decision-making.
• →Support regulatory and institutional reporting, including enrollment and degree reporting to external agencies, while monitoring changing requirements and helping ensure accurate, compliant student records.
• →Contribute to continuous improvement by documenting procedures, evaluating workflows, identifying opportunities for greater efficiency, and collaborating with campus partners on effective solutions.

• Full-time, benefits eligible, permanent/probationary position.
• Position is designated non-exempt under FLSA and is eligible for overtime compensation.
• Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.
• The role may be eligible for a hybrid telecommuting schedule of up to 2 days per week, following an initial training period requiring on-site attendance.

Enrollment Services supports the student experience at San Diego State University from initial interest and admission through graduation. The division brings together key areas including Admissions, the Office of the Registrar, recruitment, strategic partnerships, enrollment communications, financial aid and scholarships, and student financial services to provide comprehensive enrollment support and advance the university’s enrollment goals.

As part of Enrollment Services, the Office of the Registrar provides essential academic and enrollment services to students, faculty, and the university community. The office oversees academic records, registration, class scheduling, degree requirements, transfer credit evaluation, and related academic policies. Through a dedicated team of professionals, the Office of the Registrar is committed to delivering accurate, timely, and student-focused services that support academic progress and student success.

For more information regarding the Department of Enrollment Services, click here.

Entry to this classification requires general knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods. This foundation would normally be obtained through a bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs.

These qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience.

• Strong knowledge of administrative practices, policies, and procedures, with the ability to quickly learn and apply new processes and guidelines.
• Experience organizing projects, managing multiple priorities, and completing work accurately and efficiently in a busy environment.
• Sound judgment and independent decision-making skills, with the ability to interpret policies and determine appropriate courses of action.
• Analytical skills to research information, interpret data, apply basic statistical techniques, and make accurate projections.
• Strong written and verbal communication skills, including the ability to prepare clear reports and present information effectively.
• Excellent interpersonal and customer service skills, with the ability to build collaborative relationships and serve as a trusted liaison across teams.
• Knowledge of FERPA and student privacy requirements, along with familiarity with CSU residency regulations and immigration classifications or the ability to develop expertise in these areas.
• Experience supporting students or diverse populations in a university, enrollment services, Registrar’s Office, or similar administrative setting is highly valued.

At SDSU, our diversity gives us power and benefits every single member of our community.  Consistent with California law and federal civil rights laws, SDSU provides equal opportunity for all in education and employment.  We encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. We strongly preserve the right to free expression and encourage difficult conversations that help lead to improved individual and community learning and cohesion.

Principles of Community

At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs, and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. 

SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. 

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All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, San Diego State University (SDSU) provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. SDSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices. 

SDSU is a diverse community of individuals who represent many perspectives, beliefs and identities, committed to fostering an inclusive, respectful, and intellectually vibrant environment. We cultivate a culture of open dialogue, mutual respect, and belonging to support educational excellence and student success. Through academic programs, student organizations and activities, faculty initiatives, and community partnerships, we encourage meaningful engagement with diverse perspectives. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs. At SDSU, excellence is built on merit, talent, diversity, accessibility, and equal opportunity for all.