FP&A Implementation Manager

As an Implementation Manager at Cube, you will play a pivotal role in our Professional Services team, working closely with our biggest customers to ensure efficient and effective onboarding. You will act as a trusted partner to customers during onboarding, supporting the successful adoption of Cube and ensuring that customers achieve their FP&A goals. Reporting to the Head of Professional Services, this role combines expertise in FP&A with strong relationship-building and creative problem-solving skills. You will have a direct impact by improving our product and services while helping finance professionals succeed.

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  Lead the end-to-end onboarding process for new customers, ensuring rapid time-to-value and sustainable success.

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  Manage onboarding projects to ensure on-time completion within scope and to the customer's satisfaction.

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  Act as a thought leader, advising customers on the "Cube way" and aligning their requirements with Cube's solutions.

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  Configure systems to deliver solutions that meet customer needs.

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  Ensure all contractual terms and deliverables are met, and the customer is successfully transitioned to the Customer Success Engineer (CSE) for ongoing support.

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  Communicate project plans, statuses, risks, action items, and next steps to internal and external stakeholders.

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  Drive issue resolution and risk mitigation to ensure project success.

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  Seek support from Product, Sales, and PS Leadership to address project risks and roadblocks, maintaining ownership of the project throughout.

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  Facilitate handover to Customer Success Engineering team post-implementation, providing documentation and training materials to support customers' ongoing operational readiness.

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  Proactively analyze customer readiness for product usage and offer advice on better engagement with Cube.

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  Handle multiple concurrent projects, managing competing priorities effectively.

• Bachelor’s degree in Finance, Business Administration, Information Systems, or a related field. An MBA or relevant master's degree is a plus.

• 5+ years of experience in Implementation or Onboarding Management, particularly with analytical solutions such as Business Intelligence, Data Analytics, or FP&A.

• Experience in financial planning and analysis, with a strong understanding of creating advanced financial models, finance systems, finance transformation, or consulting.

• Proficient in financial/FP&A tools such as Anaplan, Adaptive, Hyperion/Essbase, Tableau, Power BI, or similar.

• Comfortable using ERP systems like NetSuite, QuickBooks Online, Xero, Sage Intacct, or others.

• Familiarity with customer experience tools like GuideCX, Chorus, Confluence, and Slack.

• Skilled in using modern SaaS tools, especially project management systems like Jira, and proficient in Excel for modeling, reporting, and data analysis. Basic understanding of SQL is a plus.

• Strong project management skills, with the ability to manage multiple projects simultaneously.

• Excellent organizational skills, with the ability to prioritize tasks and manage time effectively.

• Exceptional communication skills, capable of translating between technical and non-technical teams and effectively communicating customer needs internally.

• Strong consultative skills, with the ability to educate customers and uncover their business needs.

• Creative problem solver who enjoys tackling complex challenges.

• Proactively analyzes customer product usage and offers advice on better engagement with Cube.

• Empathy for customers, with the ability to build strong relationships and act as a consultative partner.

• Comfortable presenting in all-hands meetings and actively contributing to internal training and enablement programs.

• Passion for helping customers achieve success and understand the importance of customer satisfaction.

• Ability to maintain composure in difficult situations, effectively managing multiple customers, projects, and requests.

• Resilience and the ability to recover quickly from setbacks.

• Able to work independently and make decisions to ensure project success.

• Ability to manage the end-to-end onboarding process with minimal supervision.

The base salary range for this role is: $110,000- $130,000 USD.

The expectations above are meant to represent the ideal candidate, but if you don’t meet all of them and think you’d be a great fit for this role, please apply. This position is open to candidates who are authorized to work in the posted location. Immigration sponsorship is not available at this time.