Business Solutions Analyst I

At the heart of our Company is a dedication to delivering energy that drives progress.  We put people first, work to keep them safe and build trusting relationships. 

The Business Solutions Analyst roles support the health, efficiency, and continuous improvement of customer experience systems and business operations. Analysts act as liaisons between business units and technical teams, supporting system health, vendor relationships, data reporting, and business process optimization. Depending on the level (I, II, or Sr.), Analysts contribute to or lead efforts related to troubleshooting, analysis, documentation, and enterprise-wide projects. 

• Provides foundational support for business systems.
• Primarily handles routine, daily tasks and assists with documentation and research.
• Works under close supervision and receives regular guidance from higher-level analysts or process owners.
• Exposure to enterprise systems and cross-functional collaboration is focused on learning and development.
• Monitor and respond to incoming support requests submitted to the team’s intake system, providing
  first-level system support and conducting basic troubleshooting before escalating to IT.
• Conduct system health monitoring, system testing, basic troubleshooting, data validation, and QA checks to maintain system performance, accuracy and efficiency.
• Assist with or lead documentation of processes, workflows, and user guides.
• Generate reports and dashboards; perform data analysis to track performance metrics support business
  decisions.
• Support vendor relationships, assist in tracking performance metrics, as well as contract terms and compliance.
• Collaborate with cross-functional teams to resolve business challenges and improve system usability.
• Participate in project support, research, documentation, and administrative tasks.
• Participate in On-Call Supervisor rotation (minimum two shifts annually).
• Maintain awareness of trends, tools, and best practices related to customer experience and business solutions.
• Basic understanding of business systems, vendor management, data reporting and customer experience
  or customer-facing technologies.
• Entry-level familiarity with customer information systems (SAP S/4HANA, C4C, FSM, SSAM, etc.).
• Exposure to or proficiency in SAP S/4HANA, C4C, FSM, SSAM or similar enterprise systems.
• Experience in utility, energy, or regulated customer service environments.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to manage multiple tasks and projects efficiently while adapting to shifting priorities.
• Effective verbal and written communication skills, with a collaborative working style.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).

• Bachelor’s Degree in Business, Information Systems, Finance, or related field, or equivalent work experience.
• 0–2 years of relevant experience in business systems, data analysis, or operational support.
• Standard driver’s license