Visitor Services Officer

• Casual opportunity available
• Based in Royal Botanic Garden Sydney
• Hourly casual rate starting from $42.71 (Clerk Grade ½)

• Experience in retail, visitor services, tourism, hospitality or another customer-facing environment, with confidence engaging with a diverse range of visitors and customers.
• A proactive approach to customer engagement and retail sales, with the ability to understand visitor needs, recommend products or experiences and contribute to positive commercial outcomes.
• Strong communication skills and a friendly, approachable manner, with the ability to provide clear information, answer enquiries and handle customer issues professionally.
• Experience with retail transactions, cash handling and digital booking or point-of-sale processes, along with the confidence to quickly learn relevant systems and technology.
• The ability to work independently and take initiative, while contributing positively to the wider team and staying on top of day-to-day operational tasks.
• Strong organisation and adaptability, with the ability to manage high visitor and enquiry volumes while maintaining excellent service and presentation standards.
• Flexibility to work outside normal business hours and on weekends when required.

• Ability to work outside of normal working hours and on weekends if required.
• Current driver’s licence

About Us
Botanic Gardens of Sydney, under the Royal Botanic Gardens and Domain Trust, is Australia’s oldest scientific institution and a custodian of over $1.2 billion in cultural, heritage, and botanical collections. As the premier botanical research institute, we encompass world-leading botanic gardens and Sydney’s leading outdoor live entertainment precinct. We engage international, national, and regional visitors, making us a leading entity in the NSW tourism sector.

We are a high-performing organisation that proudly reflects the communities we serve. Our diversity strengthens our cultural capability and enables us to make a meaningful difference in the lives of people across NSW. As an inclusive and accessible workplace, we value your contribution, lived experience and cultural knowledge, and we want you to feel supported, connected and empowered to succeed. With flexible work arrangements, job share options, workplace adjustments and various employee affinity groups, we are here to help you thrive every day.


Join us

If this role sounds like the right fit for you, we encourage you to apply with your CV and cover letter. We’d love to hear from you and explore how you can shape your world with us.

Applications close Tuesday 10^th November 2026. Should you require further information about the role please contact Thao Tran (Retail Sales Manager) on 02 9231 8063 or thao.tran@botanicgardens.nsw.gov.au.

A talent pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

Check out our Aboriginal applicants guide to assist with applying for the role or contact our Aboriginal Career pathways team for a yarn.

We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process, ensuring that you have every opportunity to showcase your talent, skills, and potential. Contact the Talent Team via talent.acquisition@dpie.nsw.gov.au or (02) 63637676​ - HR Support, option 2, DPHI People Advisory, option 1 and reference 'Request an Adjustment - Job Title and Reference Number'.

Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident or hold a valid Australian working Visa for the duration of the appointment. This role is subject to standard pre-employment checks, including a criminal record check.

Advertised: 28 Oct 2026 AUS Eastern Daylight Time
Applications close: 10 Nov 2026 AUS Eastern Daylight Time

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