Ace Assistant Manager

United States·KnoxvillefullTimemid

OtherAssistant Manager

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Overview

JOB SUMMARY: Upholds the Core Values as determined by the management team.

Technical Tools

OtherAssistant Manager

Hire, train and develop store staff with goals for growth and success in their positions, provide ongoing performance feedback, and recognize accomplishments
Review all store evaluations with store management team and staff to identify opportunity areas and correct all issues with a sense of urgency.
Coordinate the overall supervision of staff to ensure sales performance goals are met and company procedures are followed accurately.
Delegate workload among associates to meet merchandising and visual presentation standards.
Participate in associate evaluations as per company standards in order to provide feedback for improvement, praise and recognition, and growth opportunities.
Complete merchandising updates according to [Company Name] standards.
Work with vendors to develop merchandising strategies for products and have them assist with their plan-o-gram and updates
Forecast scheduling needs to meet customer demand and create work schedules.
Monitor payroll to ensure compliance with established budgets and take corrective measures as necessary.
Review staffing needs, strengths and opportunities with Store Manager, HR/Ops Directors prior to additions, promotions or terminations. Develop and implement an in store marketing strategy including promotions, events, and seasonal merchandising based on store needs.

Promote Customer Service as The #1 Priority. This must be accomplished on a daily basis through observing, monitoring and coaching associate’s performance and interactions on the sales floor.
Regularly promote and teach “Amaze Every Customer Every Time” while leading by example and coaching.
Use huddles, communication boards, and store meetings as the means to communicate the store’s performance, and educate, engage and motivate the team.
Drive customer satisfaction by ensuring that all customers are acknowledged, customer needs are met, and concerns are resolved quickly.
Review all customer service measurement reports (e.g., Mystery Shop, Customer Engagement Survey, etc.), and work with the team to identify opportunities to sustain or improve overall service levels.
Document at least one (1) Observation per associate monthly and provide coaching to ensure consistency of service to all customers.

Maintain accurate inventory at all stages through on-hand integrity, daily receiving and transfers, store communication, product mix and flow, and adhering to (Company Name) best practices, metrics, and deadlines
Utilize available inventory reports to reduce shrinkage, maintain appropriate stock levels and maximize inventory accuracy.

Work on your professional development through leadership training opportunities (self-directed learning, local business events, Ace learning and industry events, etc.).
Identify appropriate training for store associates and oversee all training requirements for all associates (e.g. New-Hire orientation, on-the-job training, vendor training, etc.).

Enforce safety policies and procedures and serves as role model for safety.
Enforce store environment procedures to ensure and maintain the best store appearance.
Conduct preventative safety and fire inspections and take appropriate actions to correct all issues.
Operates forklift, as needed, in a safe manner for the purpose of stocking and storing product.

~1 min read

High School Diploma or General Education Degree (GED); or, an equivalent combination of education and experience. Bachelor degree preferred.
Minimum of one (1) year of leadership experience in a retail or customer service setting.
Must have good verbal and written communication skills
Ability to provide motivation and leadership to associates storewide in a fair and impartial manner.
High degree of analytical skills, and the ability to delegate and be self-directed
Excellent written and verbal communication skills
Strong organizational, time management, and project management skills
Technically skilled in basic retail computer systems including related software
Develop and maintain client relationships and strategic partnerships
Dress according to company policy
Bilingual (Spanish) verbal and written communication skills strongly preferred
Possess valid in-state driver license with an acceptable driving record in accordance with company’s insurance carrier’s standards