Behavioral Health Access & Care Coordinator

Concordia University is a Lutheran higher education community committed to helping students develop in mind, body and spirit for service to Christ in the Church and in the world.

Position Summary

The Behavioral Health Access & Care Coordinator will coordinate direct student intake, behavioral health triage, multi-tier case management, and proactive follow-up services for students experiencing emotional distress, behavioral health concerns, or barriers to academic success.

Reporting directly to the Counseling Center Coordinator, this position will serve as a central point of contact for students seeking behavioral health support. The coordinator will strengthen early identification, reduce barriers to care, facilitate timely referrals, and improve continuity of care between campus and community behavioral health providers.

The position will also support implementation of the Garrett Lee Smith Campus Suicide Prevention Project through prevention outreach, referral coordination, data collection, and collaboration with university departments.

The Behavioral Health Access & Care Coordinator embraces the mission of Concordia University Wisconsin & Ann Arbor (CUWAA) and seeks to integrate faith into all aspects of the role. As an enthusiastic supporter of Lutheran higher education, this individual exhibits Christ-centered servant leadership and a dedication to student success. This individual is responsible for ensuring that CUWAA's mission, vision, and core values are integrated into the daily functions of their work. This includes, but is not limited to, offering faith-based resources and support to students.

The Behavioral Health Access & Care Coordinator will report directly to the Counseling Center Coordinator and work collaboratively with licensed counseling staff.

The position will coordinate access, triage processes, referrals, case management, and follow-up within the employee's qualifications and authorized scope of practice. Independent clinical diagnosis, psychotherapy, suicide risk assessment, and clinical safety planning will be performed only by appropriately qualified and authorized personnel.

Job Duties & Responsibilities

Student Intake, Triage, and Case Management

• Coordinate behavioral health intake and initial triage processes to identify student needs and appropriate levels of support.
• Provide multi-tier case management and proactive follow-up for students experiencing emotional distress or barriers to accessing care.
• Monitor student referrals and facilitate connections to counseling, crisis services, community providers, and university support resources.
• Maintain ongoing communication with students to support engagement and continuity of care.
• Identify students requiring additional assessment or intervention and facilitate timely escalation to qualified clinical personnel.

Suicide Prevention and Campus Outreach

• Support implementation of campus-wide suicide prevention and mental health promotion initiatives.
• Assist with outreach activities, including September Mental Health Week, February Love Week, FOG Friendship Groups, and other approved prevention programming.
• Collaborate with Athletics, Residence Life, faculty, student leaders, and campus departments to strengthen early identification and referral pathways.
• Support student education regarding available behavioral health and crisis resources.

Care Coordination and Campus Partnerships

• Coordinate with Counseling Services, Student Life, Residence Life, Campus Safety, academic support services, and community behavioral health providers.
• Facilitate appropriate referrals and follow-up while maintaining confidentiality.
• Participate in interdisciplinary student support meetings and coordinated care planning.
• Identify gaps in access to behavioral health services and recommend improvements.

Documentation and Grant Support

• Maintain accurate and confidential student support records in approved university systems.
• Assist with tracking service utilization, referral completion, outreach activities, and project performance measures.
• Support required SAMHSA data collection, evaluation, and reporting activities.
• Participate in program planning, continuous quality improvement, and implementation meetings.
• Other duties as assigned

Knowledge, Skill, & Abilities

• Strong communication, organizational, documentation, and interpersonal skills.
• Ability to work collaboratively with multidisciplinary campus and community partners.
• Understanding of confidentiality requirements, professional boundaries, and appropriate referral procedures.
• Supportive of the mission and values of Concordia University Wisconsin/Ann Arbor and the Lutheran Church Missouri Synod (LCMS)

Education & Experience

• Bachelor's degree in psychology, social work, counseling, public health, human services, higher education, or a related field required
• Master's degree in counseling, social work, psychology, higher education, or a related field preferred
• Experience in case management, care coordination, student support, or behavioral health services.
• Training in suicide prevention, crisis response, trauma-informed care, or motivational interviewing.
• Experience with electronic documentation systems and program evaluation.
• Familiarity with QPR, CAMS, Stanley-Brown Safety Planning Intervention, or related suicide prevention frameworks.

Physical Demands/Equipment (Click to View)

Compensation & Benefits

This is a full-time, exempt (salary) position. The starting wage may be determined upon education and/or experience. Concordia University benefit options include, but are not limited to the following:

• Health, Dental and Vision Insurance
• Personal Spending Account, Flexible Spending Account, and/or Health Savings Account
• Disability and Survivor Plan
• Retirement Pension Plan
• Retirement 403(b) Savings Plan
• Basic Life and Supplemental Life Insurance
• Accidental Death and Dismemberment Coverage
• Critical Illness and Accident Insurance
• Tuition waiver benefits (available for employees and their qualified dependents)