Clinician Support Coordinator

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Make an Impact as a Network Support Coordinator!

Are you passionate about supporting healthcare professionals and ensuring smooth operations? Join our team as a Network Support Coordinator, reporting to the Network Support Supervisor. In this role, you’ll provide essential support to clinicians across multiple states, handling communications by phone and email to resolve a variety of issues and keep our operations running smoothly.

Applicants must be able to commute to the office once a week.

What You’ll Do:

• Communicate with clinicians and members regarding schedule changes, cancellations, and other updates.
• Assist clinicians with directions, answer questions, and provide support as needed.
• Manage multiple systems simultaneously to ensure efficient support.
• Maintain a high level of availability, aiming for a missed call rate of 5% or less.
• Generate, manage, and close Salesforce tickets for all requests.
• Assign tickets to appropriate departments when additional assistance is needed.
• Help maintain the team’s ticket queue to ensure timely resolution.
• Participate in a rotating weekend schedule.
• Adhere to required onsite attendance days in Dallas.
• Deliver excellent customer service, both verbally and in writing.

• Minimum 6 months of call center experience
• Proficiency with MS Office, Five9, and Google Office products
• Availability to work any one of these 3 shifts:
  • Monday–Friday, 10:00 am – 7:00 pm CST
  • Tuesday-Saturday, 8 am - 5pm CST
  • Sunday-Thursday, 8 am - 5pm CST

At least 2 years of successful work experience within the organization

• High school diploma or GED

If you’re ready to make a difference and thrive in a fast-paced, supportive environment, we encourage you to apply!

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.