Assistant Facility Manager - Soft Services

Job Title

Job Description

To assist in managing and delivering high-quality soft services (housekeeping, pest control, landscaping, waste management, etc.) within the facility, ensuring compliance with standards, client requirements, and health & safety regulations.

• Supervise daily soft services operations including housekeeping, pantry, pest control, and landscaping.
• Ensure adherence to SOPs and service level agreements (SLAs).
• Monitor cleanliness and hygiene standards across the facility.

• Manage and guide housekeeping staff, pantry boys, and other soft service personnel.
• Conduct regular training and performance reviews.

• Liaise with third-party vendors for pest control, laundry, and other outsourced services.
• Verify vendor compliance with contractual obligations and quality standards.

• Assist in preparing budgets for soft services.
• Monitor consumption of cleaning materials and pantry supplies; maintain stock levels.

• Ensure compliance with health, safety, and environmental regulations.
• Conduct regular audits and inspections to maintain hygiene standards.

• Maintain daily, weekly, and monthly reports on soft services performance.
• Track attendance and productivity of staff.

• Strong knowledge of housekeeping and hygiene standards.
• Vendor management and negotiation skills.
• Good communication and interpersonal skills.
• Ability to handle emergencies and resolve issues promptly.
• Proficiency in MS Office and facility management software.

• Graduate in any discipline (preferably Hotel Management or Facility Management).
• 8–10 years of experience in soft services within facility management