Customer Experience Consultant

Job Title

Job Description

Location: Herston Quarter, Brisbane, QLD

Part time, 19 hours per week

• Manage all aspects of the Help Desk for incoming calls and emails, passing on messages/jobs to the site team as required
• Monitor the group email inbox and prioritise and triage correspondence
• Notify technicians and the Operations teams when urgent requests arise
• Reception duties, such as signing in and out contractors, checking on induction status etc.
• Focus on the customer experience, using the frameworks and training provided, with the intent of reducing Customer effort
• Ensures that a world class customer service experience is delivered regardless of interaction type e.g. face to face or virtual/remote resource depending on client requirement

• Prior experience working in a customer facing role
• Positive, "can do" attitude, willing to go the extra mile to ensure a positive experience

Given the part time nature of this role, we envisage that it may appeal to those who may either be studying, looking to re-enter the workforce after time away or those on temporary visas who may have restrictions on the number of hours they are able to work.

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