Facilities Manager

Job Title

Job Description

• Ensure the assigned portfolio complies with all relevant laws, regulations, policies, and guidelines.
• Maintain a safe, healthy, well-maintained, and serviceable workplace in line with agreed standards and client expectations.
• Respond promptly and effectively to risks, hazards, incidents, emergencies, and operational issues.
• Develop and execute the Site Facilities Management & Operations Plan, covering inspections, planned and reactive maintenance, and site upkeep.
• Manage and optimise suppliers and service providers, including sourcing, contracting, performance management, and relationship management.
• Prepare and deliver regular facilities management reports covering site performance, incidents, costs, budgets, and service delivery.
• Manage OPEX and CAPEX planning, budgeting, cost control, tracking, and reporting.
• Oversee commercial contracting and Procure-to-Pay processes, including work orders, purchase orders, approvals, and vendor payments.
• Provide specialist facilities management expertise, advice, and support to C&W and client stakeholders.
• Drive continuous improvement, innovation, and optimisation of facilities services and operational processes.
• Maintain accurate facilities documentation and records, including manuals, plans, drawings, reports, procedures, and guidelines.
• Lead and manage direct and indirect reports, including employee engagement, goal setting, performance management, and development.
• Build strong customer and stakeholder relationships, maintain high levels of engagement and satisfaction, and support other business requirements as needed.

• Minimum 5+ years’ experience in leading, developing and coaching remote teams
• Strong experience in Facilities Management operations in corporate office environments where the client is an occupier
• Strong experience in regulatory compliance, Australian and international standards
• Experience in similar sized portfolios, complex corporate hierarchies and preferably as an outsourced service provider
• Excellent communication and interpersonal skills
• Strong client-focus and customer experience mindset essential
• Strong experience in stakeholder/contractor management
• A degree or diploma in a related area such as Facilities Manager, CRE or property management or equivalent experience is preferred
• Experience in operating in a continuous improvement framework
• Proven leadership ability, administrative ability, technical background and project responsibility experience required

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