Resident Manager - Full Time - 1st shift

The successful candidate will be highly visible in the operation, comfortable working across shifts, and skilled at turning service standards and client priorities into clear daily direction. This position works closely with the client Property Manager and their support teams. 

·        Lead daily janitorial operations across assigned buildings, shifts, and service areas.

·        Coach supervisors and frontline employees and maintain effective staffing coverage.

·        Manage inspections, service deficiencies, assigned KPIs/SLAs, and corrective actions.

·        Promote a Safety-First culture and ensure training and safe-work requirements are followed.

·        Coordinate equipment, supplies, inventory, work orders, periodic cleaning, and emergency response.

·        Provide accurate operational reporting and escalate scope, cost, labour-relations, or contract issues to the Account Director.

·        4-5 years of progressive janitorial, custodial, environmental-services, or similar operations experience.

·        Experience leading supervisors and a large frontline workforce in a multi-shift environment.

·        Strong knowledge of cleaning methods, chemicals, equipment, quality assurance, and project work.

·        Sound safety knowledge, organizational ability, judgment, communication, and problem-solving skills.

·        Unionized-environment experience and post-secondary education in a related field are considered assets.

This opportunity is well suited to an accountable, service-focused leader who enjoys being present in the operation, developing people, and delivering safe, consistent, high-quality results.