Air Agent

Who are we?

Serefin Experiences is a young and energetic company delivering exceptional client service. In continuing to build an inclusive workplace where everyone feels valued and appreciated, we are growing our dynamic team by recruiting and retaining the most talented people. Our environment is reflective of our commitment to fostering our corporate values of

Collaboration - We work as one team to delight our customers and build strong relationships, that last.

Integrity - We conduct ourselves with the highest level of honesty and transparency and place a premium on clarity and focus.

Leadership - We are empowered to take the initiative – to proactively deliver on our partners unique needs and help drive our company’s growth.

Ownership - We are personally accountable for our actions and, as professionals, are proud to deliver on our commitments.

Creativity - We provide innovative, flexible solutions that lead us, and our partners, into the future.

Community - We value each other and work together to have a positive impact on the world around us.

Fun - We create a culture that attracts great talent, welcomes diversity, and brings enjoyment into the workplace.

What is the opportunity?

The Air agent will work within our key specialist team by serving as an expert on our GDS systems. This role will entail you working directly with our customers and business partners in understanding their requirements and needs. Your key focus will be utilising your GDS skillset in presenting itineraries, processing amendments, cancellations and managing internal queues. This exciting and challenging role is great for energetic individuals with previous airline and other travel experience. Having a strong commitment to working closely with internal clients, you will provide high-level customer service through various communication channels such as voice, email and web chat. Our ideal candidate is a team player with excellent verbal and written skills and superior communication, organizational and multi-tasking skills who thrives in a fast-paced high-volume setting with a genuine enthusiasm for customer service.

What is your day going to look like?