Client Success Manager

Australia·SydneyFull-timemid

Customer Success ManagerCustomer

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Quick Summary

Overview

Constantinople delivers a new era of AI-native banking. Constantinople provides banks with a fully-managed software and AI operational platform, which brings together customer experience, product,

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Customer Success ManagerCustomer

Constantinople delivers a new era of AI-native banking. Constantinople provides banks with a fully-managed software and AI operational platform, which brings together customer experience, product, data, operations, compliance and infrastructure in a single platform.

Constantinople’s AI-native platform eliminates the need for expensive infrastructure, and replaces manual operational and compliance processes with AI at scale. By removing the operational complexity of banking, Constantinople enables our client banks to focus on their customers and the business of banking.

You will own the relationship with our banking clients, end to end. You will be their main point of contact and a trusted advisor, making sure they get the most out of our platform and stay with us for the long term.

You will lead clients through onboarding and implementation, from scoping and planning through to go-live. That means working closely with Solution Engineering, Product, Engineering, and Operations, and keeping complex projects on track against clear success measures.

Once clients are live, you will keep looking for ways to improve how they use the platform. You will also help build the frameworks and playbooks that let our Customer Success function scale as we grow our client base.

Act as the main point of contact for your clients, building trusted advisor relationships and handling their questions and support needs.
Drive high levels of client satisfaction and retention, and spot opportunities to help clients get more value from the platform.
Lead clients through onboarding, working closely with internal teams to give them clear ownership and support at every stage.
Build and run project and implementation plans, with a clear scope and agreed success metrics.
Track project progress, manage risks and dependencies, and adjust plans to keep delivery on track.
Coordinate across Solution Engineering, Product, Engineering, and Operations to resolve client issues and deliver on commitments.
Share client feedback with Product and Engineering to help shape the roadmap.
Help develop the frameworks, playbooks, and processes that let Customer Success scale in line with our go-to-market strategy.
Bring insights from your clients that help us expand our client base effectively.

You have 5+ years of experience as a client manager, project manager, or implementation manager, ideally in financial services or at a fintech startup.
You have led complex implementations while keeping strong client relationships.
You are a self-starter. You take initiative and drive projects forward without waiting for instructions.
You thrive in a fast-changing environment, and you value progress over perfection.
You use both experience and first principles to work through ambiguity and make clear, informed decisions.
You enjoy high-intensity work alongside passionate, hardworking, and supportive teams.
You communicate clearly, build strong relationships, and influence a wide range of stakeholders.
You have a genuine passion for technology, and you want to explore it in a startup environment.

Experience working with banks, building societies, or other regulated financial institutions.
Experience with core banking, payments, or other B2B platform implementations.
Familiarity with customer success or project management tools, such as Jira, Confluence, Smartsheet, or a CRM.
Startup or scale-up experience

Application process:

If this sounds like the kind of opportunity you've been looking for, select the 'Apply Now' button below to submit your cover letter and resume. Use your cover letter to introduce us to you; we want to know who you are, what you've worked on and why you think you'd be a great addition to the Constantinople team.

Inclusion

To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.