NOC Analyst

Cyber Advisors (CA) based in Maple Grove, MN , is looking for an experienced NOC Analyst. CA is a steadily growing IT managed services provider (MSP) and Cyber Security business that specializes in a very high-quality, customer-focused approach to designing, managing, and maintaining our customer's IT environment. We have invested a tremendous amount of time to develop our technology, processes, and support platform. We are now adding to our team of outstanding individuals to help in our growth. Come grow with us!

You can learn more about us at https://cyberadvisors.com/

This is a full-time hybrid or remote position based out of one of Cyber Advisors’ regional offices in Minnesota, Fargo, Salt Lake City, Schaumberg, Virginia, or North Carolina.

ROLES + RESPONSIBILIES:

This role will:

• Provide primary alert response and remediation including initial triage and basic troubleshooting of server, workstation, and network equipment.
• Maintain detailed troubleshooting documentation to ensure work performed is tracked accurately.
• Assist with routine maintenance and troubleshooting regular system updates and patch management to safeguard against vulnerabilities.
• Create and Maintain documentation for system configurations, processes, and procedures.

TECHNICAL SKILLS:

• Strong knowledge of TCP/IP and networking fundamentals
• Strong knowledge of operating systems (Windows and macOS) and server management.
• Broad knowledge of hypervisor technologies (VMWare/Hyper-V)
• Broad knowledge of firewalls, switching and routing
• Broad knowledge of Windows Server, Active Directory, Exchange, DNS and DHCP
• Broad knowledge of MS Office 365 administration

QUALIFICATIONS:

• Dedication to customer satisfaction and getting it right the first time.
• Demonstrate ability to explain complex technical concepts to a non-technical audience.
• Strong trouble-shooting skills across a broad and diverse population and environment.
• Demonstrate ability to proactively look for process improvement opportunities, challenge conventional practices, and adopt new methods and best practices. Also focused on continuous self-improvement.
• Demonstrate verbal and written communication skills; ability to communicate with all levels of the organization, clearly and concisely present issues, alternatives, and recommendation(s).
• Strong technical documentation skills, ability to clearly record key information within ticketing and knowledge base systems.
• Appreciation of internal customer business, goals and objectives, strategies, and needs.
• Demonstrate ability to manage and prioritize multiple tasks, aggressive targets and deadlines.
• Demonstrate understanding of priorities and effective work procedures, self-manage work time and prioritize multiple tasks and problems.
• Passion for great customer service.
• Long-standing curiosity and love of technology.
• Proven ability to work with little or no supervision.
• High-quality, detail-oriented approach to work.
• Well-developed organizational skills.
• Reliable and punctual.
• Ability to quickly learn new technologies.
• Interest in building a long-term career position.

EDUACATION + CERTIFICATIONS:

The successful candidate will hold:

• Associate’s degree in Information Technology or commensurate work experience
• Beginner to Intermediate level Microsoft certification, FortiNet FCP or similar certifications
• 2+ years IT experience (MSP experience preferred)