Retention Associate

• Work directly with a Retention Marketing Manager to execute data-driven email and SMS strategies for our DTC/e-commerce clients.

• On a daily basis, you will execute tasks for clients including writing, proofing, and scheduling email and SMS campaigns.

• You’ll work directly with clients to manage the revision and approval process of their emails and SMS messages

• On a monthly basis, you’ll develop creative campaign concepts for your client's retention marketing calendars.

• You’ll work directly with our in-house design team to develop the design approach, ensuring the design vision for campaigns and flows comes to live, and managing the revision and approval process for client emails.

• You’ll produce the copy for your campaign concepts and work directly with the client to gain approval on briefs before sending them to our in-house designers.

• Driven and enjoy coming to the team and clients with new retention marketing ideas.

• Execute automation/flow logic set-up, pop-up builds, and app integrations.

We're looking for an Email Marketing Associate to join our team! In this role, you will write email and SMS marketing copy, build and deploy email and SMS flows and campaigns, and develop content for our e-commerce, DTC clients.

• You’re passionate about developing creative email and SMS marketing copy that drives loyalty and lifetime value for e-commerce clients.

• You have experience working in Klaviyo or a similar ESP.

• You’re passionate about marketing, and especially interested in learning and growing in the DTC and e-commerce marketing industry.

• You’re a creative and experienced writer and looking to grow your career in marketing copywriting.

• You're used to working in a fast-paced environment and can project manage multiple tasks at once for yourself, your team and your clients.

• You dedicate time to learning and being on the cutting edge of trends and best practices in the world of DTC marketing.

• 2-4 years of work experience in digital marketing, copywriting, growth marketing, e-commerce, etc.

• Past experience working at an agency or working with multiple clients in a fast-paced environment.

• Experience working with Klaviyo or similar email service providers.

• Enthusiastic, passionate, and creative; thrives on thinking outside of the box to create new best-in-class customer experiences.

• Excellent verbal and written communication and presentation skills, plus the ability to clearly articulate and express complex and sometimes technical ideas to a wide variety of people and groups at any level.

Darkroom is not a typical agency. We are looking for A players who want to build something great. We move fast, think deeply, and expect every team member to bring insight and rigor to everything they touch. We hold a high bar for performance, creativity, and ownership — but we also support each other relentlessly. No egos, no red tape — just world-class talent building something remarkable.

We believe in autonomy with accountability, truth over comfort, and outcomes over optics.

Darkroom is an equal opportunity workplace, we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.