Operations Manager Niche and DER
OperationsOperations Manager
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Quick Summary
Overview
Claims UK & Ireland | Niche & DER Division Preston / Hybrid Reporting to: Operations DirectorLead Operational Excellence. Drive Performance. Shape the Future.
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OperationsOperations Manager
Claims UK & Ireland | Niche & DER Division Preston / Hybrid Reporting to: Operations Director
Lead Operational Excellence. Drive Performance. Shape the Future.
Are you a proven contact centre Manager with a passion for people, performance, and continuous improvement?
We're looking for an experienced Operations Manager to lead a high-performing team within our Niche and DER business. This is an opportunity to play a pivotal role in shaping operational strategy, delivering outstanding customer outcomes, and driving sustainable growth across a dynamic and fast-paced claims environment.
Working alongside two other Operations Managers, you will be responsible for supporting the delivery of a high-performing operation of approximately 250 FTE, including a critical 24/7 emergency response contact centre and claims operation.
Much of the focus of this role will be Davies emergency response as such a 2pm to 10-00pm shift is available if it suits ?
Working alongside two other Operations Managers, you will be responsible for supporting the delivery of a high-performing operation of approximately 250 FTE, including a critical 24/7 emergency response contact centre and claims operation.
Much of the focus of this role will be Davies emergency response as such a 2pm to 10-00pm shift is available if it suits ?
You'll lead a team of Team Managers and their wider operational teams, ensuring service excellence, regulatory compliance, operational efficiency, and a culture where people can thrive.
Location & Eligibility
Where is the job
Preston, United Kingdom
Hybrid — some on-site time required
Who can apply
GB
Listing Details
- First seen
- September 25, 2026
- Last seen
- October 9, 2026
Posting Health
- Days active
- 13
- Repost count
- 0
- Trust Level
- 26%
- Scored at
- October 9, 2026
Signal breakdown
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External application
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