Customer Success Specialist, Data Center

About DayOne Data Centers

DayOne Data Centers is a Singapore-headquartered global digital infrastructure platform that develops and operates next-generation data centers across Asia Pacific and Europe. Trusted by leading hyperscalers and businesses, the company engineers, builds, and operates high-capacity, AI-ready campuses with speed, scale, and reliability.

• Manage day-to-day customer communications, ensuring timely and professional responses to inquiries and issues. 

• Prepare customer-facing documentation and maintain accurate records to support the relationship the Customer Success Manager owns. 

• Track service performance against SLAs and prepare regular reports and dashboards. 

• Coordinate with internal teams to keep service operations running smoothly and resolve issues on time. 

• Support the Customer Success Manager on project schedules, documentation, and stakeholder communications. 

• Track project milestones, procurement activities, and flag risks early. 

• Maintain organized records of service and project activity in line with audit and compliance requirements, including ITIL standards. 

• Liaise with operations, network, IT services, and construction teams to keep tasks moving, and coordinate meetings and follow-ups across teams. 

Technical Skills 

• Bachelor's degree in Project Management, Engineering, or a related discipline. 

• At least 1 year of experience in the data center industry, MEP consultancy, or construction is preferred. Fresh graduates with relevant internship or project exposure are welcome to apply. 

• Working proficiency in English 

Soft Skills 

• Communicates clearly and professionally with customers and internal stakeholders across different seniority levels. 

• Keeps multiple workstreams organized and on track without needing reminders on deadlines. 

• Picks up new processes quickly in an environment where standards are high and details matter. 

• A second regional language is a strong advantage for engaging clients across different markets. 

• Exposure to ITIL frameworks or service delivery standards. 

• Familiarity with SLA monitoring tools or client-facing reporting dashboards. 

• Prior exposure to hyperscale or mission-critical infrastructure projects. 

Why DayOne? 
This is an early-career role with genuine visibility. You'll work directly alongside the Customer Success Manager on client relationships that matter to DayOne's growth across Southeast Asia. The learning curve is real and the infrastructure you'll help support is among the most significant being built in the region right now. If you want to start a career at the intersection of technology, infrastructure, and client delivery, this is a strong place to do it. 

DayOne is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

If you're ready to grow with one of the fastest-moving companies in the data center industry, apply now and be part of our global journey.