JAPANESE LANGUAGE LEADER

About the role

Day Translations is a global language services company. We are looking for a Japanese Language Leader to support our Japanese-speaking clients on an as-needed basis. This is not a full-time position and there is no minimum volume of work. We will contact you when a request comes up, and you can accept each task based on your availability.

Responsibilities

• Act as the point of contact for Japanese-speaking clients when support is needed.
• Respond to client questions and requests in clear, professional Japanese.
• Communicate with our internal team in English to pass along client needs and updates.
• Help clarify client requirements, expectations and deadlines.
• Keep communication courteous, accurate and timely, in line with Japanese business etiquette.
• Flag issues or misunderstandings to our team as soon as they arise.

Requirements

• Native or near-native Japanese, written and spoken.
• Professional-level English.
• Previous experience in customer service, client support or account communication.
• Reliable internet connection and your own equipment.
• Ability to respond within the timeframe agreed for each task.
• Comfortable working independently and invoicing as a freelancer.

Nice to have

• Experience in translation, localization or language services.
• Familiarity with project management or support tools.

Compensation

Paid per completed task. The rate is agreed individually, based on the candidate’s proposal. [Add the approved range or currency if you have one.