Customer Experience Advisor

Our customers are at the heart of everything we do. We're looking for a Customer Experience Advisor to join our Customer Experience Team on a permanent, full-time basis.

You'll help deliver an excellent experience to our print and digital subscribers across a range of channels, including phone, email, webchat, and mail. As an ambassador for our well-known and trusted brands, you'll support customers with a variety of queries while providing a high standard of service at every stage of their journey.

This is a great opportunity for someone who is quick to learn, enthusiastic, and enjoys working in a customer-focused role as part of a supportive team.

• →Responding to customer enquiries across phone, email, webchat, and mail in a timely and professional manner.
• →Acting as an ambassador for our brands and titles, delivering a positive customer experience.
• →Using a variety of systems to manage customer information and complete administrative processes accurately.
• →Investigating and resolving customer queries, including more complex issues.
• →Maintaining accurate customer records through precise and prompt data entry.
• →Liaising with internal and external stakeholders to resolve customer issues effectively.
• →Supporting administrative processes linked to subscriptions and sales activities.
• →Working collaboratively within a small team to support customers and help achieve shared goals.
• →Contributing to customer satisfaction, customer retention, and overall business performance.

• A high standard of written and verbal English.
• A polite and professional telephone manner.
• Strong attention to detail and accurate data-entry skills.
• An engaged and dedicated approach to your work.
• The ability to learn new systems and understand a range of business processes.
• Strong problem-solving skills and a customer-focused mindset.
• The ability to build positive relationships with customers and colleagues.
• A willingness to learn and develop within the role.

• Previous customer service experience.
• Experience handling customer enquiries across multiple channels.
• Experience working with customer management or subscription systems.
  

If you're enthusiastic about delivering excellent customer service and enjoy working as part of a team, we'd love to hear from you.

Even if you don't meet every requirement, we encourage you to apply. We recognise that valuable skills and experience can come from a variety of backgrounds.

Apply today and discover where a career with DC Thomson could take you.