Technical Support I

Fort Worth-Tx-Usamid

Customer SuccessTechnical Support

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Quick Summary

Requirements Summary

HS/GED Some experience with technical or customer service,

Technical Tools

Customer SuccessTechnical Support

What We Offer

~3 min read

Be part of an organization that’s driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies—and we invest in you accordingly.

✓We’re proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans.

✓We offer competitive benefits starting on day one, designed to support your life both in and out of work.

✓42% of our employees have stayed for 10+ years, citing our people, benefits, work-life balance, inclusive culture, and team support as key reasons why.

✓Fields support calls from merchants by opening, notating, and completing trouble tickets.

✓Consults with users to determine steps and procedures taken to identify and resolve the problem.

✓Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.

✓Collaborates with other staff to research and resolve problems.

✓Collaborates with programmers to research, explain errors and resolve or recommend modifications to correct problems.

✓Healthcare (Medical, Dental, Vision)

✓Paid Time Off, Volunteer Time Off, and Holidays

✓Employer-Matched Retirement Plan

✓Employee Stock Purchase Plan

✓Short-Term and Long-Term Disability

✓Infertility Treatment, Adoption and Surrogacy Assistance

✓Tuition Reimbursement

Requirements

~1 min read

HS/GED
Some experience with technical or customer service, or related support experience
Experienced with Microsoft Office Suite or related software

2 years of experience with technical or customer service, or related support experience
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Professional and pleasant telephone manner
Ability to explain technical issues to technical and nontechnical employees and customers
Strong analytical and problem-solving skills
Proficient with or the ability to quickly learn an array of computer hardware and software

Additional Basic Qualifications:

Must be 18 years of age or older