Program manager

With over 200 brands sold in nearly 180 countries, Diageo is home to some of the world’s most iconic drinks. From Johnnie Walker and Guinness to Tanqueray, Smirnoff and Don Julio, we craft brands chosen for life’s moments — from everyday connections to landmark celebrations. 

Bring your talent, curiosity and ambition, and strive for your personal best alongside people who challenge, support and learn from each other. Together, as one outstanding team, we keep learning, improving and raising the bar for our brands, our business and each other. 

Join us and play your part in making life’s moments mean a little more.

About the Function: 
   
Global Business Operations keeps our business moving, connecting markets, streamlining processes and keeping everything running smoothly at scale. 

With teams across Bangalore, Budapest, Bogotá, Gurugram, and Manila, GBO delivers the essential services that support our day-to-day performance, from finance to operations and beyond. It’s a truly global environment, where collaboration across time zones and cultures is part of everyday life. 

You’ll gain exposure to different markets, build skills for the future and develop a broad understanding of how a business operates at scale. It’s a great place to learn, grow and see the bigger picture.

About the role:

The Customer Operations Transformation (COT) programme is a strategic initiative to simplify and standardize Customer Operations, enhance customer experience, and enable data-driven decision-making through digital capabilities and automation. The programme spans five strategic workstreams: OTIF, Joint Value Creation, Zero Touch Zero Delay, Zero Exceptions, and One Day Query Resolution.

The Project Manager is part of the COT programme team, working across Customer Operations, Order-to-Cash, Supply Chain, Commercial, Finance, Data & Technology, Regions & Markets, Service Delivery teams and Third-party partners to deliver complex, cross-functional change and measurable transformation outcomes.

The Project Manager is responsible for driving COT projects from initiation through successful delivery, ensuring alignment to programme objectives, scope, timeline, budget, quality and benefits. The role combines strong PMO and project delivery discipline with data-driven performance management, enabling leadership to make informed decisions through clear KPIs, dashboards, reporting and insights.
The role works closely with business and technology stakeholders to translate priorities into executable plans, manage dependencies and risks, maintain effective governance, and accelerate delivery through Agile and hybrid ways of working.

Education and Qualifications
Minimum Bachelor’s degree or equivalent.

Professional Project Management qualification preferred.

Lean / Six Sigma certification preferred.

Experience
8+ years of experience in Project Management, Programme Management, PMO, Business Transformation or a related area.

Proven experience supporting or managing complex, cross-functional transformation programmes/projects using Agile, Waterfall or hybrid delivery methodologies.
Proven experience managing complex, cross-functional transformation initiatives and teams of senior stakeholders.
Experience working across Customer Operations, Order-to-Cash, Supply Chain, Commercial and/or Finance functions desirable
Experience delivering automation, digital and data-driven transformation initiatives.
Experience working with enterprise technology and business applications, including High Radius, SAP and other analytics/reporting platforms.
Experience working within a large multinational corporation (MNC) or Global Capability Centre (GCC) environment, coordinating cross-functional transformation delivery across business, technology, data, markets and third-party partners preferred.

market requirements.

Working with us

Flexibility is key to our success. Talk to us about what flexibility means to you, so that you’re supported to manage your wellbeing and balance your priorities from day one. 

We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including: 

Our purpose is crafting iconic drinks chosen for life’s moments. And it’s our people, with their different experiences, perspectives and talents, who make that possible. 

We value diversity in its broadest sense and want everyone to feel they can belong, contribute and strive for their personal best. You’ll work alongside people with different backgrounds, experiences and perspectives — challenging, supporting and learning from one another as one outstanding team. 

Together, we’re constantly learning and improving, combining the strength of our people, capabilities and iconic brands to raise the bar, grow and win. Wherever you join us, you’ll have the opportunity to contribute, make an impact and play your part in making life’s moments mean a little more. 

Ready to bring your best? This could be your opportunity. 

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application. 

Recruitment Scam Warning

Protecting candidates is very important to us. All communications regarding your application will come from an email address ending in @diageo.com. In our recruitment process, we'll never ask for money.