Critical Incident Specialist

To ensure an efficient and fair review process, we utilize artificial intelligence tools to assist in the initial screening and assessment of applicants for this role.

• →Assess and analyze the needs of organizations regarding critical incident service
• →Coordinate interventions for eligible organizations of Dialogue's Employee Assistance Program
• →Offer interventions to affected employees according to their needs and the situations encountered (e.g. work accident, death of an employee, layoff, etc.)
• →Collaborate closely with the employee's manager or human resources to advise and support the organization in returning to normalcy following a critical incident
• →Ensure rigorous record-keeping, including coordination notes, intervention notes and invoicing of external service providers, email exchanges, etc.
• →Take initiatives to improve service and actively participate in the recruitment of external service providers

• A university degree in a field related to health sciences (e.g. psychology, social work, criminology, etc.)       
• Very good knowledge of psychological first aid, acute stress, post-traumatic stress and critical incident/trauma response
• Full-time (32 hours) or part-time availability (21 hours at least) to work weekdays, with a minimum of two evening shifts (until 9 p.m.), and openness to weekend on-call shifts
• The ability to perform administrative tasks
• Comfort with technology

Taking care of others also means taking care of our team! Depending on your role and employment status, you could have access to the following benefits:

• Access to the Dialogue app and virtual mental health support for you and your family
• Benefits plan, a health spending account, dental coverage, and fitness reimbursement
• 4 weeks vacation, 9 wellness days, and 1 volunteer day
• Hybrid work: 3 days/week in our Montreal or Toronto offices, excluding remote roles
• Work abroad up to 4 weeks/year
• Incentive plans, referral bonuses & RRSP matching
• Learning via Coursera, external training budget & mentorship
• Optional parental leave top-up