Customer Care Specialist

Our customers need reliable products for their next adventures and you’re driven to help them do just that. You solve problems with the customer in mind and are dedicated to exceeding their expectations. You’re not knocked off balance by the unexpected. When times get tough, you can be counted on to hold things together. You have composure and you’re cool under pressure.

Customer Care Specialists are professionals that our products’ end users can rely on to answer inquiries about all things DiamondBack. The DiamondBack Customer Care team offers consumers a custom-tailored experience via telephone, email, and live chat. Specialists answer questions about the best DiamondBack for specific adventures, how to accessorize a DiamondBack, and how to fix product performance problems. This position works to understand the needs of the customer and communicates effectively to ensure complete satisfaction.

Customer Experience Manager

• Customer Service
  • Respond to customer inquiries about orders, products, or services promptly and politely and determine the best action to ensure their satisfaction
  • Provide thorough and timely follow up to customers when problems cannot be solved during the initial correspondence
  • Troubleshoot and solve product performance problems with customers
  • Keep records of customer interactions and transactions
• Customer Orders
  • Process customer orders, maintain customers’ accounts, implement changes to existing accounts, and file documents
• Customer Materials
  • Continually improve content and scope of resources for customer needs through the website, printed materials and boilerplate responses