Maintenance Coordinator

Position Title: Maintenance Coordinator 

Your role

The maintenance coordinator position is a contributing member to the site level Data Center Operations team assigned to one or multiple of our data center properties reporting directly to the Manager, Datacenter Operations. The Maintenance Coordinator will have experience in managing a Computerized Maintenance Management System (CMMS) database within the data center industry along with Knowledge of building systems, automation, and infrastructure. The responsibilities of the Maintenance Coordinator are to contribute to the daily success of the site operation team, including creation and modification of change management tickets in multiple CMMS, incident reporting, asset reporting, and assignments and coordination of site maintenance and repairs/inspections to help ensure Digital Realty’s data center operations achieve the highest level of compliance.

What you will do

· Create, organize, track, and provide updates on maintenance tasks from implementation to completion using DLR and client CMMS systems.

· Ensure site Major Maintenance Calendar is kept up to date.

· Maintain CMMS data, including a complete list of company assets, accurate asset data and preventive maintenance plans.

· Coordinate with operations to ensure that required preventative maintenance activities are scheduled and performed in a timely manner and are properly documented.

· Provide planning and scheduling for necessary corrective maintenance performed.

· Conduct timely maintenance notifications in accordance with customer requirements.

· Ensure that all work orders are completed promptly and that the work performed is properly documented.

· Create and distribute reports on preventive maintenance completion, deferral, and corrective work order metrics as requested.

· Ensure that all preventative and corrective maintenance documentation is organized within the document management system to ensure site compliance.

· Function as the Subject Matter Expert for the CMMS for assigned sites.

· Provide training and guidance to the operations team on both DLR and client CMMS system as required.

· Ensure that Change Management documentation is submitted and properly documented prior to the scheduled maintenance dates per maintenance guidelines.

· Assist in establishing and maintaining critical spare parts inventory.

· Review and update incident reports and monitor follow-up maintenance actions.

· Review documentation and preparation for DLR or client audits, as necessary.

· Create, assist, and implement additional metrics which will measure task performance and vendor performance.

· Gain a complete understanding of the following DLR and site related items:

· Equipment nomenclature standards and equipment locations

· Customer SLA’s and engineering specific lease obligations critical to data center operations.

· Maintenance and Operations Standards

· Gain an understanding and knowledge of the client’s business and datacenter operation.

· Support various accreditation initiatives, including SSAE16, SOC2, and ISO 27001.

· Complete DLR Critical Awareness Training.

What you will need

· 3+ years of relevant work experience in managing data systems and critical facilities best practice knowledge.

· Experience in managing a CMMS database within the data center industry. Experience in MCIM and Service Now preferred.

· Knowledge of building systems, automation, and infrastructure.

· Ability to identify and assess issues.

· Strong interpersonal, presentation, and communication skills. Ability to respond effectively, verbally or in writing to sensitive issues, complex inquiries, or complaints.

· Meticulous with strong organizational skills.

· Proficiency in Microsoft Word, Excel and Outlook and familiarity with Microsoft Project and Adobe Acrobat.

A bit about us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation, and interconnection solutions. Platform DIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. 

Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. 

Apply today, take charge of your career and grow your talents with us.

Training and Development 

Join our Data Center Operations team and gain the support to succeed from day one. Our onboarding program prepares you to contribute meaningfully right away, with clear career pathways and continuous training to fuel your long-term growth. From onboarding to specialized development, we equip you with the skills and opportunities to make a lasting impact in operations.

Health and Safety

Safety isn't just a priority here at Digital; it's critical to everything we do. Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress.

Our Compensation Philosophy

Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.

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