~21d ago

Corporate Sr. Travel Advisor - Apollo; 3 PM-12 AM Pacific/6 PM-3AM Eastern

Virtual - UsaRemoteNormalsenior

Hospitality & TourismTravel Advisor

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Quick Summary

Overview

As a key member of the Corporate Operations team, the Sr. Travel Advisor will be responsible for the successful completion of comprehensive, accurate,

Technical Tools

Hospitality & TourismTravel Advisor

As a key member of the Corporate Operations team, the Sr. Travel Advisor will be responsible for the successful completion of comprehensive, accurate, cost effective travel arrangements for Direct Travel clients within company policies utilizing corporate contracts and preferred suppliers in an efficient and professional manner.

Responsibilities

~1 min read

→Completes domestic travel arrangements for clients which may include air, hotel, ground transportation, and rail
→Supports one or more accounts
→Operates within detailed procedures
→Interacts with traveler or travel arranger and provides 1st level of support for customer service and technical issues
→Ensures compliance of a client’s travel policy while utilizing DT preferred vendors to maximize profit
→Adheres to DT standards in delivering customer service including telephone and email etiquette, and follows prescribed customer service escalation procedure
→Follows company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance
→Attends staff and training meetings for ongoing updates in travel industry and office procedures which may require you to work in the office if home based
→Maintains a favorable working relationship with all other company employees to foster and promote a cooperative working environment
→This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, or efforts associated with the position

Requirements

~1 min read

Minimum 10 years of corporate consultant experience
Ability to create domestic multi-segment, multi-destination itineraries
Must demonstrate industry knowledge
Proficiency in one or more CRS
Ability to meet and exceed required performance standards
Excellent customer service skills required
Excellent verbal and written communication skills required
Minimum knowledge of Outlook skills and basic Microsoft platforms
Must be able to lawfully work within the US and have unrestricted work authorization for US