Retention Team Leader / Manager

We are hiring a Retention Team Leader/Manager for one of our clients in the Forex trading industry based in Dubai, UAE. About Our Client Our client is a well-established Forex trading company based in Dubai, operating in a fast-paced and highly regulated financial services environment. The company is known for its strong focus on technology-driven solutions, customer-centric operations, and compliance with international regulatory standards. With a growing presence in the region, they offer innovative trading services and a dynamic workplace that encourages performance, growth, and collaboration. Key Responsibilities Lead and manage the daily operations of the UK/English Desk retention team Coach and mentor team members to achieve retention, deposit, and revenue targets Monitor team KPIs and implement performance improvement strategies Drive client retention initiatives and maximize customer lifetime value Support the team with objection handling and complex client cases Maintain a high-performance culture through continuous coaching and leadership Requirements Minimum 4 years of experience in the Forex trading industry Minimum 2 years of experience leading or supervising a retention team Previous experience as a Retention Team Leader, Senior Retention Agent, or Acting Team Leader is preferred. High-performing Senior Retention Agents with leadership experience are also encouraged to apply Mandatory experience managing the UK/English Desk within the Forex trading industry Mandatory experience retaining UK Forex trading clients Strong understanding of client retention strategies, reactivation campaigns, objection handling, deposit generation, and revenue optimization Proven ability to coach, mentor, motivate, and develop high-performing retention teams Strong analytical skills with experience monitoring KPIs and implementing performance improvement plans Excellent verbal and written English communication skills Benefits Competitive Salary Employee Benefits as per the UAE Labor Law