Medical Scribe/Assistant - 002

Medical Scribe/Assistant - Open to Caymanians and those without immigration restrictions only.

Reports to: The CTMH Doctors Hospital Ltd. (“Doctors Hospital” or “DH”) 
Class:          Full-Time (The Employee is required to work as scheduled, including days, nights,
                    evenings, weekends.)
Type:           Monthly

PRIMARY ROLE:
The Medical Scribe/Assistant is a paraprofessional who assists the Physician by scribing information from patients in real-time during their visits. Some of the main responsibilities are recording a Physician’s interactions with patients and assisting with clerical duties related to medical documentation. This post-holder will also assist with administrative and operational tasks to facilitate the smooth operation of the clinic.

RESPONSIBILITIES:
• Assisting with front desk coverage including, but not limited to: answering phone calls, registering and checking in patients, booking appointments, checking and applying insurance benefits, checking out patients and taking payments
• Coordinating insurance pre-certifications with the pre-certification department
• Coordinating referrals to other DH departments or external providers
• Set up and turnover of consultation and treatment rooms
• Coordinating OR scheduling
• Communicating with patients about upcoming appointments or procedures
• Scanning and uploading paper documentation into the electronic medical record
• Monitor stock levels of supplies and medications in the clinic and coordinate ordering from DH when necessary
• Cleaning and disinfection of equipment and instruments.
• Prepare consent and take pictures for aesthetic patients
• Scribe medical consultations
• Prepare letters for insurance submission
• Prepare sick notes
• Submit prescriptions to specified pharmacies
• Coordinate needed appointment before f/u e.g. audio, x-rays, blood work,
• Prepare patients for in clinic procedures
• Review process for surgeries
• Liaise between patients and physician to answer their questions and refill prescriptions

OTHER DUTIES:
• The employee, as part of his/her job description shall take part in the activities of any committee that he/she is assigned by his/her supervisor and is expected to attend all scheduled meetings. The employee further agrees to be an active participant in assigned activities related to CTMH Doctors Hospital attaining and maintaining Joint Commission International (JCI) Accreditation.

QUALIFICATIONS / PERSONAL QUALITIES
• Degree or diploma in a medical-related field or certification such as the Certified Medical Scribe Associate (CMSA)
• Possess at least 1 year’s previous experience in a similar role either in a clinic or hospital setting.
• Minimum 1 year’s experience dealing with electronic health records
• Strong understanding of medical terminology and otolaryngology diagnoses
• Ability to expertly document patient care and transcribe patient appointments
• Proficient in the use of personal computers and software such as MS Excel, and Outlook.
• Confidentiality and privacy of the patients
• Strong organization, multitasking and time management skills
• Ability to handle high-pressure situations effectively
• Excellent written and verbal communication skills
• Hardworking and motivated.
• Enthusiastic and keen to progress.
• Takes pride in their work.
• CPR Certification

ADDITIONAL SKILLS & ABILITIES:
• Superior customer service skills to deal with patients, families, and hospital personnel.
• Exceptional interpersonal skills with ability to work with diverse groups and be a team player.
• Ability to learn new systems, workflow processes, and ability to multi-task on an ongoing basis.
• Ability to relate tactfully, diplomatically, and objectively, with a wide range of patients, family members, visitors, staff, and doctors.

• Demonstrated interpersonal values of compassion, respect, teamwork and diversity.
• Ability to be flexible and manage multiple tasks to ensure patient satisfaction.
• Can effectively handle stressful situations i.e. the difficult patient /family member.
• Responsible, self-motivated, self-starter, personable and well-organized.

ACCOUNTABILITY:

The Medical Scribe/Assistant will be accountable to the TBA with a secondary reporting line to the onsite Medical Doctor - Ear, Nose & Throat Specialist, Head & Neck Surgeon and Cosmetic Medicine.

TRAVEL:
None expected.

PHYSICAL, MENTAL & ENVIRONMENTAL REQUIREMENTS:
• Employee is required to stand, walk, climb, sit and use hands and fingers.
• Some light lifting of objects is required.
• Reaching, grasping and carrying activities also required.
• The noise level in the work environment is usually quiet.
• Although most work is performed inside, occasional outside activities are required.

All requirements may be modified to reasonably accommodate individuals with disabilities.
This job description does not list all the duties of the job. The post holder may be asked by supervisors/managers to perform other duties, once approved by the HR Department/ Hospital Administration. The post holder’s evaluation may be based, in part on his/her performance of the responsibilities listed in this.