Global Live Operations Specialist

The Dasher & Logistics team is responsible for ensuring every delivery is completed with speed, accuracy, and a high-quality experience for Consumers, Merchants, and Dashers.

Within this group, the Global Live Operations team serves as the execution arm of the Live Operations Strategy & Operations (S&O) team, supporting real-time decision-making and operational continuity across the marketplace.

We partner closely with S&O stakeholders to execute structured workflows, monitor live operations, and respond to disruptions such as severe weather, holidays, and demand spikes. Our team plays a critical role in ensuring that strategic decisions are implemented accurately and consistently in real time to maintain delivery quality and marketplace stability.

As a Global Live Operations Specialist, you will execute structured, real-time workflows that support delivery quality and operational performance across DoorDash’s marketplace.

This is a hands-on, execution-focused role where you will follow established playbooks, monitor live operations, and take action to resolve issues as they arise. Over time, you will build the judgment to identify patterns, escalate effectively, and contribute to improving and automating our workflows.

This role is best suited for individuals who are detail-oriented, reliable, and comfortable working in a fast-paced, remote environment with clear processes and expectations.

• Execute daily operational workflows to maintain delivery quality and efficiency (e.g., weather playbooks, event support, supply adjustments)
• Monitor live dashboards and respond in real time to emerging issues impacting deliveries
• Investigate individual deliveries or operational anomalies and escalate findings appropriately
• Research local events or conditions that may impact operations
• Communicate clearly and professionally with cross-functional partners to share updates or escalate issues
• Follow established playbooks consistently, while identifying opportunities for clarification or improvement
• Support testing of new tools and workflows, and provide structured feedback to improve efficiency over time

In your first 3–6 months, you will:

• Execute core workflows independently with high accuracy and consistency
• Demonstrate strong attention to detail in repetitive, high-volume tasks
• Identify and escalate operational issues in a timely and effective manner
• Build familiarity with key tools, dashboards, and playbooks
• Contribute thoughtful feedback to improve workflows and reduce manual effort

• You are highly detail-oriented and take pride in executing tasks accurately and consistently
• You are reliable and able to stay focused during structured, shift-based work
• You are comfortable following established processes, while learning when to escalate or ask questions
• You communicate clearly, respectfully, and professionally in a remote work environment
• You work well with others, approach challenges with a collaborative mindset, and handle feedback constructively
• You remain calm and focused in time-sensitive or fast-paced situations, and can manage multiple tasks and prioritize effectively
• You are comfortable performing repetitive, detail-oriented work with consistency and accuracy
• You are comfortable working a consistent schedule, including weekends and holidays (8AM–4PM ET shifts)

• High school diploma or equivalent
• Ability to work scheduled shifts, including weekends and holidays
• Strong attention to detail and ability to perform repetitive tasks with high accuracy
• Clear written and verbal communication skills

• Bachelor’s degree or equivalent experience
• Experience in operations, logistics, customer support, or other structured, process-driven environments
• Familiarity with spreadsheets (Excel or Google Sheets)
• Basic experience working with data or operational tools (e.g. Mode Analytics, Sigma/Looker/Power BI Dashboards) 

We expect this position to be filled by 7/18/26.

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.