Maintenance Coordinator

Doorstead is a full-service, digitally-driven tenant placements company that puts both the owner and tenant customers at the center of what they do. In 5 years of operations, we’ve booked 60M+grossrents,indexed rental prices for over 10MM properties,and raised from the investors who backed Redfin with participation from executives at Opendoor and Uber. We believe that without the smart, hard-working individuals who make up our winning team, we would not be where it is today. We have a once-in-a-lifetime opportunity to reimagine an entire industry and create the right way for today.

The Maintenance Coordinator is a key member of Doorstead's Maintenance Operations Team, delivering a world-class servicing experience for tenants and owners. You will own the end-to-end lifecycle of maintenance requests, from intake through triage, approval, scheduling, completion, and quality verification, including work orders, routine maintenance, property-ready repairs, and transfer property repairs. We're looking for someone with a customer-first mentality, a structured approach to problem solving, and excellent communication skills.

• →Own assigned work orders from intake to close-out, following established workflows and documentation standards.
• →Meet CSAT targets and SLA commitments across all tenant and owner communications.
• →Manage and reduce a backlog of escalated maintenance issues through daily prioritization.
• →Schedule and coordinate service appointments between tenants and vendors.
• →Conduct consistent follow-ups to ensure repairs are completed to a high standard.
• →Maintain accurate, timely records in our systems for every request and communication.
• →Collaborate across teams to resolve escalations.

• Prior experience as a virtual assistant or remote worker.
• Experience delivering excellent customer service in challenging or ambiguous situations.
• Strong written and verbal English communication skills.
• Process-oriented, with strong attention to detail and documentation.
• Decisive and proactive, comfortable making sound decisions and moving work forward.
• Empathetic, adaptable, and able to multitask across competing priorities.
• Reliable internet connection.
• Flexible schedule.

• Experience with property management, maintenance coordination, or work order software.
• Familiarity with SLAs, CSAT, or ticketing systems.

• An owner mentality with high empathy and customer obsession
• An athlete mindset focused on deliberate practice and building momentum
• A lifelong learner who has an internal compass and believes in radical candor
• A member of a troupe that believes we’re better together and it is important to be on time, every time
• A pioneer who fearlessly breaks through challenges and believes in working hard, smart, and being disciplined.