Customer Service Intern

Are you enthusiastic about providing exceptional customer experiences? Do you thrive in dynamic environments where every day brings new challenges and learning opportunities? If you're someone who is eager to dive into the world of customer service and gain hands-on experience, then we invite you to explore this exciting opportunity. About DSL Telecom: DSL Telecom is a trusted business technology partner helping companies run smarter through connectivity, voice, cloud platforms, and integrated tools that work seamlessly together. We are an award-winning Zoho Premium Partner, as well as a Top Telkom Dealer, a Vox Partner in South Africa, and a Yeastar Certified Partner, positioning us perfectly to deliver end-to-end solutions that businesses rely on every day. The business world isn’t just changing, it’s being rebuilt. Cloud is now the default, AI is becoming everyday business technology, and tighter budgets are driving demand for affordable, user-friendly platforms where core systems connect seamlessly with minimal integration effort. That’s exactly where DSL Telecom thrives. We help businesses adopt modern technology that simplifies operations, improves customer experience, and supports real growth. We’re a fast-moving, customer-obsessed team that values ownership, accountability, and continuous learning. We believe in doing brilliant work, moving with purpose, and creating a culture where people can grow their careers while making a meaningful impact. If you’re motivated, curious, and ready to help shape the way businesses are being built with technology, we’d love to meet you. What's In It for You: Hands-on experience and a chance to learn from the best. A supportive environment where you can develop your skills and grow your career. A chance to work with a diverse range of clients. Build valuable connections and skills within the technology sectors. What You'll Do In Your Customer Service Internship: Provide first-level contact and support for customers seeking administrative and technical assistance, resolving issues promptly. Manage high volumes of inbound and outbound calls efficiently and within specified timeframes. Identify customer needs, clarify information, and offer solutions or alternatives through research. Handle customer complaints effectively, ensuring timely resolution and follow-up. Escalate unresolved queries to higher support levels as necessary, maintaining proper communication protocols and documentation. What We're Looking For In A Customer Service Intern: Proficiency in English Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritise, and manage time effectively Tech-savvy Matric certificate Requirements You will need to be based in the Somerset West or surrounding area. You'll need to be in DSL Telecom’s office in Somerset West on a regular basis so we are open to local candidates only! Schedule: 8 hours Monday to Friday You'll join a team that values collaboration, innovation, and hard work. If you're keen to enhance your customer service abilities, we're eager to hear from you!