GV.0001.Chief Commercial Officer

Dubai Holding Entertainment (former Arab Media Group).

Job Summary

Global Village is part of Dubai Holding Entertainment and have an exciting career opportunity.

We are looking to hire a Chief Commercial Officer. The role reports to Chief Executive Officer of Global Village.

The Chief Commercial Officer is responsible for the development and implementation of an ambitious, consultative, commercial strategy and development of the department through sales, to drive business growth and market share.

Create a robust Business Development mindset and able to work closely with departments to prioritise projects and accelerate time to market for new products.

Ensure efficient delivery of Commercial Operations, Business Development, Leasing & Sponsorships activities in order to identify new commercial opportunities to improve guest retention.

Key Accountabilities:

• Build a strong department of commercial professionals
• Generate the agreed business revenue, targets and KPIs in annual commercial sales through various channels
• Manage the P&L: growing sales, margin, new revenue streams and market share
• Strong commercial approach involving marketing, direct sales, sales and channel management, contract negotiation, development of pricing strategies, key account management.
• Identify new product opportunities and work with customers to position Global Village as their partner of choice
• Lead, improve, and ensure the development of commercial, operational and related management policies, systems, processes and procedures, operating guidelines and standards for the GV commercial Operations aligned to the mission of the Company and facilitate the achievement of the short, medium and long-term business objectives of the Company.
• Represent GV Senior Leadership whenever required in any public relations, events or any responsibilities, to ensure Global Village Management support business partners.
• Maximize networking opportunities, establish positive links with potential partners and stakeholders, and target number of referrals for leasing and sponsorships.
• Evaluate new development opportunities and maintain knowledge of local market with the end goal of attracting appropriate local tenants.
• Model a customer-centric approach to all internal decision-making and be the voice of the customer in a variety of internal processes, including new test development, customer service, order fulfillment and quality.
• Work effectively across organizational lines and visibly model well-developed influencing skills to achieve constructive outcomes with other functions.
• Oversee and lead the strategy of GV’s Sponsorship plan in order to position the brand with cross sector partners in the market, including Outbound Sales market and VIP revenue model
• Collections and Litigation – To ensure that contracts are adhered too with a clear process in place to manage the commercial aspects of signed contracts and to escalate through all available means as required.
• Expand investors database & network locally and internationally
• Conduct marketing research on cross industrial trends
• Use analysis, insights & big data in commercial decision making
• Develop and implement strategic plans and forecasts for defining the commercial path to growth and profitability of the company
• Monitor competitors’ products, sales and marketing activities
• Prepare sales plans, forecasts, and budgets, taking into account historical figures, corporate goals, and market demand in different channels
• Analyze industry activity to develop business plans and create meaningful KPIs
• Oversee and ensure implementing best practices under revenue collection function
• Use technology to improve current payments arrangements
• Manage financials and ensure healthy cash flow with investors & business partners

Core Competencies

• Customer Focus
• Innovation
• Leading & Managing Change

Functional Competencies / Leadership Competencies

• Decision Making
• Achievement Orientation
• Strategic Thinking
• Embedding an Accountability Culture
• Impact and Influence/Negotiation

Minimum qualifications

• Degree in Business Management or related area

Minimum experience:

• A minimum of 15 years of relevant experience and proven record of accomplishment in a senior management role.
• Retail experience is a must.

Skillset

• Excellent communication & organizational abilities. 
• Ability to influence and negotiate deals

Dubai Holding Entertainment is proud to be an equal opportunity employer. We celebrate people from all backgrounds and cultures and are committed to creating a diverse environment.

As much as we would be delighted to entertain all applicants, due to high volumes of applications only successful applicants will be contacted.