Customer Success Manager

Parisfull-timemid

Customer Success ManagerCustomer

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Quick Summary

Overview

About Dust Work is being rewritten, and the people holding the pen are the ones who actually run it. We call them AI operators: the employees inside companies who build, deploy, and run AI agents for their teams, without waiting for someone to hand them a tool.

Key Responsibilities

Lead and optimize the full customer lifecycle for your portfolio of Key & Strategic accounts, driving sustained engagement and expansion across teams and departments.

Requirements Summary

Minimum 5 years in Customer Success roles, with a proven track record driving adoption, retention, and expansion for Key & Strategic customers, preferably in the SaaS industry.

Technical Tools

datadognotionopenaislackcustomer-successroadmap-planningsaas

We call them AI operators: the employees inside companies who build, deploy, and run AI agents for their teams, without waiting for someone to hand them a tool. Dust is the platform they choose to rewire how their company works.

With 70%+ weekly active users, people stick with Dust as much as they do with Slack and Notion. We don't get piloted and shelved. We land once, and spread. We're at an exciting stage of our journey, and growing fast.

We're serving great customers like Datadog, 1Password, Cursor, Clay, and Persona, and aim to x5 our growth by the end of 2026.

Dust is backed by Sequoia with a determined team of optimists (coming from Stripe, OpenAI, and Stanford) who like to focus on users, ship fast, and don't take themselves too seriously while doing so. The Generalist named us among the Future 50.

The Customer Success team at Dust partners with our customers to transform how they work with AI. As a Senior CSM, you'll act as a trusted strategic advisor managing the complete customer journey from partnership kick-off through long-term adoption, value realization, and strategic account growth.

Joining Dust also means pioneering a new form of Customer Success. As a GenAI-native company, Dust aims to illustrate how GenAI can help redefine the experience customers can expect from software and how Customer Success teams can operate with AI at their core.

You'll contribute to shaping and scaling our CS practice in a fast-paced environment that encourages a doer attitude and strong ownership over outcomes.