Child Support (CS) Statewide Trainer

EXPERIENCE EXTREME CUSTOMER SERVICE

About the Company

Dynamic Workforce Solutions (DWFS) contracts with state and local entities to provide services that offer the communities we serve reliable workforce development and training solutions that result in talented, well-trained people positioned for tomorrow's jobs. Our innovative approach to delivering services, passion for the work we do and commitment to ongoing quality have defined over three decades of exceptional results.

Our people feel they are part of something way bigger than just a job. We commit to delivering Extreme Customer service to provide outstanding outcomes for the people and businesses we serve.

· Develop and maintain Child Support curriculum and related programs.

· Deliver new and experienced worker training and on-site assistance to Child Support staff.

· Train Child Support policies, procedures, systems, and case management practices.

· Deliver training sessions on programmatic and interpersonal skills topics.

· Handle special projects and act as project lead per assignment.

· Attend and participate in department (DCF) meetings, workgroups and committees as needed.

· Locate and reserve training spaces around the state.

· Excellent communication skills (written and oral) and group presentation/training skills a must.

· Ability to work independently in a non-structured environment.

· Knowledge of Child Support and related programs, case management processes, and any relevant policies and issues.

· Knowledge of CARES, CWW, ACCESS and KIDS processes.

· Ability to work with other professionals as part of a training team.

· Ability to create training materials using a variety of tools (MS Office programs, videos, other learning development software)

· Strong organizational skills.