Client Success Manager - Policing Services

Client Success Manager – Policing Services
DXC Technology | UK | Hybrid Working

Ready to take the next step in your career with DXC?

We’re looking for a commercially minded Client Success Manager with experience working within the policing sector to help strengthen and grow long-term relationships. Sitting at the heart of the account, you’ll build trusted relationships with key client stakeholders, develop a strong understanding of their operational, business and technology priorities, and work across DXC to ensure we deliver on our commitments while continually creating greater value for the client.

This is an opportunity to build on the policing experience you already have while gaining greater client exposure, increased accountability and broader commercial responsibility.

You’ll be working in a complex and important client environment where technology and transformation can make a genuine difference to policing, public safety and the communities they serve.

This could be a natural next step if you’ve built strong experience working with policing clients within client management, account management, service delivery, consulting, business development or another client-facing technology role and are ready to broaden your experience and responsibility.

We’re looking for strong foundations, commercial curiosity and ambition. This is an opportunity to build on what you already do well and take the next step in your career.

What You’ll Do

As a Client Success Manager, you’ll work closely with our Client Partners, delivery teams and specialists across DXC. Your focus will be on six key areas:

• Build trusted client relationships with key stakeholders and become a valued point of contact within the account.
• Understand the client’s agenda, developing a strong understanding of their operational priorities, challenges, technology landscape and future transformation plans.
• Own the client experience, ensuring we deliver against our commitments while proactively addressing issues, risks and opportunities.
• Support strong commercial performance, working with Client Partners and delivery teams across forecasting, governance, account performance and growth.
• Identify and develop growth opportunities, using a consultative approach to translate policing challenges into opportunities and develop initial engagements into broader, longer-term relationships.
• Bring the best of DXC to the client, connecting capabilities across Consulting, Applications, Data, AI, Digital Engineering and Enterprise Platforms to help solve challenges, create value and support future transformation.

What We’re Looking For

You may already be working in Client Success, Account Management, Consulting, Business Development, Service Delivery or another client-facing technology role within the policing sector and be ready for greater exposure, accountability and commercial responsibility.

You’ll ideally bring:

• Proven experience working with policing organisations and a strong understanding of the policing environment.
• Experience within technology, IT services, consulting, digital transformation or professional services.
• A good understanding of the operational complexities, priorities and challenges facing policing clients.
• Strong client relationship and stakeholder-management skills.
• Confidence building credibility and developing relationships with senior policing stakeholders.
• Commercial awareness and an understanding, or desire to further develop your understanding, of account growth, forecasting and commercial performance.
• The confidence to identify opportunities and have commercially focused conversations with clients.
• Experience or exposure to areas such as Applications, Data, AI, Digital Engineering or Enterprise Platforms.
• Strong communication skills and the ability to bring different teams and capabilities together around a client need.
• Curiosity, initiative and the confidence to challenge established thinking.
• Resilience and adaptability when navigating complex client situations.

Most importantly, we’re looking for someone who can combine a strong understanding of policing with a client-focused mindset and growing commercial ambition.

You’ll already have built solid foundations within the policing sector. What this opportunity can give you is greater exposure, increased accountability and the opportunity to take on broader client and commercial responsibility within an important and complex client relationship.

Why DXC?

This is an opportunity to develop your career while working with a major policing client and gaining exposure to a broad range of technology, consulting and transformation capabilities.

You’ll work alongside experienced Client Partners, consultants, engineers, technology specialists and delivery teams, giving you the opportunity to build your network, deepen your commercial experience and make a visible contribution to the growth and success of the account.

As your experience and confidence grow, so can your responsibility.

For someone ambitious and keen to progress, this provides a strong platform to develop towards larger strategic client relationships, broader commercial responsibility and future leadership opportunities within DXC.

If you understand the policing sector, are relationship-driven, commercially curious and ready for greater exposure, accountability and responsibility, we’d love to hear from you.

UK Government Security Requirements

Due to the nature of the work and the customers we support, the successful candidate must be eligible to meet UK Government and contractual personnel security requirements, including the applicable residency requirements for the role, and have the right to work in the United Kingdom. Some roles may also be subject to nationality requirements where these are necessary to meet UK Government or contractual security obligations. ]

DXC Technology is committed to building diverse and inclusive teams. We welcome applications from all backgrounds and are committed to providing reasonable adjustments throughout the hiring process and creating a supportive, accessible environment where everyone has the opportunity to succeed.

If this opportunity excites you, we encourage you to apply. We’re interested in the experience you bring today, but also in your ambition and where you want your career to go next.