Client Success Manager - US Federal, Aerospace & Defense

• →Scope, SLAs, audits, risks, service governance/timely reviews with customer, etc.
• →Productivity: On-time, great quality, within budget, LPI, right shoring, proactive rotation of talent, automation, lean, adherence to DXC standard tools, architecture, etc.
• →Operational Excellence: Workforce planning, Billability, utilization, compliance, risk governance, etc.
• →Pipeline: Own & win opportunities

• Client retention rate
• Churn management
• Champion talent management by fostering development and engagement through coaching, mentoring, recognition, and succession planning

• Proven experience in client relationship management, demonstrating the ability to build, maintain, and leverage trusted partnerships to grow accounts in the Aerospace and Defense industry. US Federal Government experience is a plus.
• Strong background in delivery excellence and full lifecycle project leadership, with a track record of on-time, high-quality execution within budget.
• Ability to demonstrate value realization and business impact, showcasing a clear understanding of ROI for clients — turning their requirements into reality while understanding market trends and clients’ competitors’ activities to offer the best solutions.
• Experience in account growth and expansion, including successful renewals and up/cross-sells.
• Demonstrates exceptional capability in internal orchestration and cross-functional collaboration, aligning diverse teams to deliver shared objectives while effectively managing risk, leading account escalations, and driving internal change initiatives.
• Demonstrates resilience and a customer-first mindset, with the ability to adapt under pressure and prioritize client needs.

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

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