Manager Client Success Manager

DXC Technology is looking for a Customer Success Manager (CSM) to join a large, enterprise-scale government account delivering critical services to New Zealand.

This is a high-impact, client-facing role where you’ll work closely with senior stakeholders to ensure services deliver real value—not just meet SLAs. You’ll play a key role in shaping outcomes, improving customer experience, and strengthening long-term partnerships.

• You’ll sit at the centre of the account—connecting customer needs with delivery execution and ensuring strong, outcome-focused service performance.

• Build and manage relationships with senior customer stakeholders

• Develop and execute Customer Success Plans aligned to business outcomes

• Lead service reviews and governance forums, focusing on value and performance

• Drive improvements in service quality, stability, and user experience

• Champion innovation within the account by identifying, shaping, and introducing new capabilities, solutions, and ways of working that drive measurable business value

• Promote adoption of new and existing services and capabilities

• Identify and support growth opportunities within the account

• Manage risks, escalations, and customer issues end-to-end

• Act as the voice of the customer within DXC

• Must be a Citizen to apply

• Experience in customer success, service delivery, or account management in a large ICT environment

• Strong stakeholder engagement skills, including working with senior business and technology leaders

• Experience in managed services, outsourcing, or complex delivery environments

• Ability to translate service performance into business outcomes and value

• Commercial awareness and an understanding of revenue protection and growth

• Experience working with or alongside government or regulated sectors (highly regarded)

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. 

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.  

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.  

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.