SAP Customer Success Manager – Sydney

• →Work from office, with travel required to customer sites across Sydney and the broader NSW region
• →Own the post-sales relationship with assigned customers, ensuring they achieve their desired outcomes through SAP solutions
• →Develop and manage customer success plans, including forecasting, account strategies, and engagement roadmaps
• →Monitor customer health metrics, satisfaction scores, and usage trends to proactively address risks and opportunities
• →Collaborate with Sales, Operations, and Support teams to drive renewals, upsells, and long-term customer value
• →Act as a trusted advisor, helping customers navigate transformational change and optimise their SAP environments
• →Coordinate cross-functional involvement with consulting and delivery teams to ensure seamless customer experiences
• →Build deep relationships with key decision-makers and stakeholders across customer organisations
• →Advocate for customer needs internally, contributing to product and service improvements
• →Meet or exceed goals for customer satisfaction, retention, and portfolio growth

• Relevant tertiary qualifications in a technical, business, or software-related field
• Proven experience in customer success, account management, or post-sales consulting within the tech or enterprise software space
• Strong understanding of SAP solutions and delivery models (S/4HANA, Cloud, AMS, etc.)
• Business acumen and curiosity to deepen your knowledge of SAP products and customer industries
• Experience working in a fast-paced, customer-centric, and multi-cultural environment
• Knowledge of cloud computing and emerging enterprise technologies
• Exceptional written and verbal communication skills in English
• Strong interpersonal skills — able to build trust, influence outcomes, and manage multiple stakeholders
• Self-motivated and highly organised, with a strong sense of ownership and ability to manage competing priorities
• Innovative mindset with a focus on improving processes and delivering scalable success

This is a fantastic opportunity to work with a hands-on team and top talent.

DyFlex is committed to providing a safe, flexible and respectful environment for staff free from all forms of discrimination, bullying and harassment. We are proud of our diverse and inclusive team as only together we can continually improve ourselves and achieve best outcomes for our customers– we are the region's leading SAP Platinum Partner!

• Visa sponsorship is not available
• Only NSW-based candidates will be considered