Junior Fraud Analyst

With millions of users across our platforms, fraud prevention here operates at a global scale. As a Junior Fraud Analyst, you run the day to day operations: working alert queues, reviewing accounts and transactions, verifying customer documentation, defending chargebacks and escalating cases that need a senior call. The volume is high and the pace is quick, working to established rules and criteria with a clear audit trail behind every action.

• →Work assigned fraud alert, review and verification queues to defined service levels, applying established rules, screening criteria and standard reports
• →Escalate suspicious behaviour or policy violations identified during reviews through the defined escalation route
• →Record complete, accurate case notes and audit trails for every action, handing over each shift cleanly with open cases, volume anomalies and emerging issues documented
• →Build chargeback and payment dispute evidence packs ready for review and submission
• →Resolve fraud related escalations from stakeholders within agreed response times
• →Spot patterns across accounts and cases that individual alerts don't surface, referring them on for deeper analysis
• →Support the team through live fraud incidents and contribute to post-incident reviews, while surfacing procedural gaps and recurring false positives so procedures can be improved

• 1-2 years' experience in fraud, payments, KYC or a comparable operational role
• Available to work extended hours on a published roster, including a weekend rotation
• Solid numerical and data literacy, confident in spreadsheets and operational dashboards
• Attention to detail, with the ability to hold that standard through a high-volume queue
• Clear, concise written communication
• Discretion when handling sensitive customer and financial information

• iGaming and AML exposure
• Experience working with large sets of data
• An understanding of SQL queries

• Market-synced pay that respects your craft and location. 
• Performance-based bonus recognition based on your impact (up to 20%).
• Help us build our crew and get paid for it with our high-value referral bonus. Because great people know great people.  

• The ultimate sandbox. Exciting, on-the-job learning opportunities.
• 1 in 3 of our people level up their roles every year. If you deliver, you move.   

True to our value of ‘Play fair’ we always hire fair. Our work and our brands are fuelled by our diverse culture. We hire for talent and grit. But we never discriminate. Your race, religion, nationality, gender identity or expression, sexual orientation, age, marital, veteran, or disability status won’t affect our hiring decision, or your trajectory here. Come as you are and get the Easygo edge.