Client Success Manager (SEO/Digital Marketing)

We are looking for an experienced Client Success Manager who has worked with SEO or digital marketing clients, preferably in a digital marketing agency. The ideal candidate will be responsible for managing client relationships, ensuring successful campaign execution, coordinating with internal teams, and driving client satisfaction and retention.

• →Serve as the primary point of contact for assigned SEO and digital marketing clients.
• →Build and maintain strong, long-term client relationships.
• →Understand client goals and translate them into actionable strategies with internal teams.
• →Coordinate with SEO, content, paid marketing, and web development teams to ensure timely project delivery.
• →Monitor campaign progress, analyze performance, and present regular reports and insights to clients.
• →Conduct client meetings, performance reviews, and strategy discussions.
• →Identify opportunities for upselling and cross-selling digital marketing services.
• →Resolve client concerns proactively and ensure a high level of customer satisfaction.
• →Manage multiple client accounts while maintaining quality and meeting deadlines.
• →Lead, mentor, and coordinate with account management or client servicing teams to improve operational efficiency.

• Bachelor's degree in Marketing, Business Administration, Communications, or a related field.
• 7 years of experience in Client Success, Account Management, or Client Servicing.
• Prior experience working in a digital marketing or SEO agency is strongly preferred.
• Good understanding of SEO, digital marketing, and online marketing strategies.
• Experience managing multiple client accounts simultaneously.
• Proven experience in team management or leading cross-functional teams.
• Excellent communication, presentation, and stakeholder management skills.
• Strong problem-solving, organizational, and project management abilities.