Product Operations Manager | Housing

New York Cityfull-timemid

Product ManagementProduct Operations Manager

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Quick Summary

Overview

About EliseAI At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be.

Key Responsibilities

Translate product requirements into clear, buildable workflows through specs, diagrams, and edge-case definition Conduct thorough discovery sessions with new clients to understand their needs and requirements Drive launch readiness and coordinate…

Requirements Summary

Experience in product operations, technical program management, or execution-focused roles at a high-growth technology company Working proficiency in SQL and comfort driving independent analysis Proven ability to manage complex, cross-functional…

Technical Tools

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At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be.

By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone.

About the Role

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EliseAI is rapidly expanding into new product lines serving large, sophisticated customers, and we are investing heavily in how those products are built, launched, and scaled.

The Product Operations Manager plays a central role in shaping this next phase of growth. You will work at the heart of product development, partnering closely with Product and Engineering to turn ambitious ideas into reliable, enterprise-ready solutions. This role offers meaningful ownership over execution, launch quality, and iteration speed as we scale a fast-growing business line.

You will operate close to both the product surface area and the underlying data, using technical and analytical skills to improve quality, adoption, and speed.

Responsibilities

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Translate product requirements into clear, buildable workflows through specs, diagrams, and edge-case definition
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Conduct thorough discovery sessions with new clients to understand their needs and requirements
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Drive launch readiness and coordinate cross-functional stakeholders through release
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Own enterprise implementation readiness, including migrations, permissions, templates, and configurations
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Lead post-launch follow-through to ensure issues are identified, resolved, and learned from
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Use SQL and internal tools to analyze product usage, adoption, and workflow health
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Own feedback loop conversations, synthesizing data across multiple channels such as call snippets, Datadog, support tickets, surveys, and more—acting as the Voice of the Customer to drive short- and long-term improvements
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Build and scale product operations processes, including monitoring, issue resolution, and ongoing support operations
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Manage product compliance requirements and collaborate with Legal on regulatory or policy-related initiatives
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Attract top-tier talent to join our driven team

We’re scaling fast, solving real client problems with precision and ambition. Here, you own your impact; full autonomy, no micromanagement, no fluff.

We hire the best, expect the best, and give you the masterclass of your career. It’s hard, it’s intense, and it’s the most rewarding work you’ll ever do. If you’re hungry, driven, and ready to build something massive, climb aboard.

Requirements

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Experience in product operations, technical program management, or execution-focused roles at a high-growth technology company
Working proficiency in SQL and comfort driving independent analysis
Proven ability to manage complex, cross-functional initiatives in ambiguous environments
Strong written communication skills, including specs and process documentation
High attention to detail with strong ownership and follow-through
Willingness to work in person at our office 4-5 days a week

What We Offer

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Growth and impact. It’s not often that you can get in on the ground floor of a funded (unicorn!) startup that’s scaling so fast. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way, the rest of the team will be here to support you.

What We Offer

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✓Equity in the company

✓Medical, Dental and Vision premiums covered at 100%

✓Fully paid parental leave

✓Commuter benefits

✓401k benefits

✓Fitness & home services stipend to cover part of your expenses so you can focus on what matters

✓A collaborative in-office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office

✓Unlimited vacation and paid holidays

✓We'll cover relocation packages and make the move exciting, not painful!

What We Offer

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The salary range for this role is $150,000 - $220,000. EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.

EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please note that employment with EliseAI is on an "at-will" basis, which means that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at recruiting@eliseai.com