Junior Support Engineer

Are you passionate about providing technical support and troubleshooting issues? Do you excel at offering timely solutions? Are you committed to ensuring a seamless user experience?

Join Elixirr Digital as a Junior Support Engineer and play a key role in delivering exceptional technical support.

As a Junior Support Engineer, you’ll be responsible for diagnosing and resolving technical issues, providing timely assistance to clients, and ensuring smooth product functionality. Your role will involve troubleshooting software problems and collaborating with internal teams to escalate and resolve complex issues efficiently. 

Candidates applying for an employment contract kindly note that this position is a hybrid working opportunity from our locations in Rijeka or Zagreb. 

• →Providing technical assistance if product issues are encountered
• →Diagnosing and troubleshooting software problems and providing immediate support to our clients
• →Providing accurate tech solutions by referring to the internal database or external resources
• →Taking ownership of customer issues reported and seeing problems through to resolution as well as determining severity, impact and the technical nature of the issue
• →Supporting the releases, testing, and implementation of new product versions
• →Recording technical issues and solutions in logs
• →Researching and identifying solutions to resolve system issues in a timely manner
• →Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• →Directing unresolved issues to the next level of support personnel
• →Learning about product updates and new technologies 

• Basic knowledge of databases and SQL
• Experience with Windows and Linux environments
• Excellent problem-solving and multitasking skills
• Customer-oriented attitude
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
• Open to working in morning shift  (2 PM - 10 PM) and during weekends
• Extreme attention to detail and organization skills

• Experience with Cloud technologies
• Previous experience in similar roles (e.g. System Administrator, IT Support, Help Desk)
  
  

• Passionate about technology. You anticipate, recognize, and resolve technical problems using a variety of specialized tools for application development and support.
• Independent. You are a self-motivated and ambitious individual, capable of managing multiple responsibilities effectively.
• Problem-solver. You think creatively and find solutions to complex challenges.
• Creative and outside-the-box thinker. You look beyond blog posts and whitepapers, competitions, and even state-of-the-art benchmarks to solve real-world problems.
• Communicator. Strong verbal and written communication skills are essential to ensure effective collaboration and timely delivery of results within the team.
• Proficient in English. We work across continents in a global environment, so fluent English, both written and spoken is a must.

From working with cutting-edge technologies to solving complex challenges for global clients, we make sure your work matters. And while you’re building great things, we’re here to support you.

• Flexible working hours and remote work
• Multi-sport card
• Full medical checkup

• Big clients and interesting projects
• Cutting-edge technologies
  

• Learning and development budget
• Growth and development opportunities