Implementation Project Manager (SaaS/Fintech)

Enterprise Client Onboarding: Lead end-to-end software implementations for large, enterprise-market clients (CER), taking primary ownership of high-revenue, complex, and strategic projects.

Requirements & Discovery: Facilitate client kick-offs, requirement-gathering sessions, and discovery meetings to translate business needs into tailored software capabilities.

System Configuration & Setup: Configure Emburse software according to project scope using user-interface settings, back-end configurations, and administrative tools to meet client requirements.

Mentorship & Team Leadership: Serve as a mentor, trainer, and functional resource for Implementation Specialists, guiding team members on best practices and technical onboarding.

Escalation Point: Act as the primary escalation contact for internal team members regarding product, process, and complex technical or troubleshooting questions.

Cross-Functional Collaboration: Partner with Customer Success, Development, and Product teams to align on client needs, manage technical escalations, and execute seamless handoffs.

Process & Efficiency Improvements: Help develop and update core implementation workflows, providing guidance and feedback to refine internal tools, reduce turnaround times, and boost efficiency.

Project & Scope Management: Track milestones, manage deliverables, and handle multiple concurrent implementations within workload expectations while proactively mitigating risks.

Stakeholder Communication: Deliver exceptional, consultative customer service and maintain clear, regular status updates with client-side and internal stakeholders throughout the project lifecycle.

Product Expertise: Maintain advanced technical knowledge of Emburse solutions through continuous learning, testing, and collaboration to guide clients toward optimal long-term system usage.